Notification won't turn on iPhone screen.

I have an iPhone 14 Pro Max running iOS 16.6.1.


Whenever I get any sort of notifcation I hear the sound but the screen doesn't turn on.


A few things it isn't:


  • Silent switch on phone is in ringer position.
  • DND mode is OFF.
  • Notification Scheduled Summary is OFF.
  • The specific notifications have lock screen toggled on.


Keep in mind, I get the notification SOUND no problem. The screen just doesn't turn on. But when I go and tilt the phone up, the notification is there.


Any ideas?

Posted on Sep 17, 2023 8:06 PM

Reply
Question marked as Apple recommended

You might not be getting notifications on your iPhone for a few reasons. Here are some of the most common causes:


  • Do Not Disturb mode is turned on. Do Not Disturb mode silences all notifications, so ensure it's turned off. You can do this by swiping down from the top of your screen and tapping the crescent moon icon.
  • You're in Focus mode. Focus modes are like the Do Not Disturb mode, but they can be customized to block notifications from specific apps or people. To check if you're in Focus mode, swipe down from the top of your screen and tap the Focus icon.
  • You've turned off notifications for a specific app. You can turn off notifications for individual apps in the Settings app. To do this, go to Settings > Notifications and scroll down to the app you want to change. Toggle the Allow Notifications switch to the off position.
  • Your iPhone is in Airplane mode. Airplane mode turns off all wireless connections, including cellular data and Wi-Fi. This means that you won't be able to receive notifications if your iPhone is in Airplane mode.
  • Your iPhone is not connected to the internet. If your iPhone is not connected to the internet, you won't be able to receive notifications from apps that need to connect to the internet to send notifications.


If you've checked all of these things and you're still not getting notifications, you can try restarting your iPhone. If that doesn't work, you can contact Apple support for help.



Have you enabled Scheduled Summary?


Settings > Notifications > [Select the App that you are having trouble receiving immediate notifications]


See the pic below for a few examples. Please select immediate delivery.






Go to Settings and tap Notifications. Select an app under Notification Style. Under Alerts, choose the alert style that you want. If you turn on Allow Notifications, choose when you want the notifications delivered — immediately or in the scheduled notification summary.


Use notifications on your iPhone, iPad, and iPod touch




Change notification settings on iPhone

  1. Go to Settings > Notifications.
  2. To schedule a notifications summary, tap Scheduled Summary, then turn on Scheduled Summary. ... 
  3. To choose when you want most notification previews to appear, tap Show Previews, select an option—Always, When Unlocked, or Never—then tap.

More items...


Change notification settings on iPhone - Apple Support (IN)




You can allow access to Notification Center on the Lock Screen. Go to Settings > Face ID & Passcode (on an iPhone with Face ID) or Touch ID & Passcode (on other iPhone models). Enter your passcode. Scroll down and turn on Notification Center (below Allow Access When Locked).


View and respond to notifications on iPhone - Apple Support (IN)



Here are some additional tips for troubleshooting notification problems on your iPhone:

  • Make sure that your iPhone is not in silent mode.
  • Check the notification settings for individual apps to make sure that they are turned on.
  • Make sure that your iPhone is connected to a Wi-Fi network or cellular data network.
  • Restart your iPhone.
  • Update your iPhone to the latest version of iOS.
  • Contact Apple support for help.


Posted on Sep 17, 2023 10:48 PM

5 replies
Question marked as Apple recommended

Sep 17, 2023 10:48 PM in response to Jandus

You might not be getting notifications on your iPhone for a few reasons. Here are some of the most common causes:


  • Do Not Disturb mode is turned on. Do Not Disturb mode silences all notifications, so ensure it's turned off. You can do this by swiping down from the top of your screen and tapping the crescent moon icon.
  • You're in Focus mode. Focus modes are like the Do Not Disturb mode, but they can be customized to block notifications from specific apps or people. To check if you're in Focus mode, swipe down from the top of your screen and tap the Focus icon.
  • You've turned off notifications for a specific app. You can turn off notifications for individual apps in the Settings app. To do this, go to Settings > Notifications and scroll down to the app you want to change. Toggle the Allow Notifications switch to the off position.
  • Your iPhone is in Airplane mode. Airplane mode turns off all wireless connections, including cellular data and Wi-Fi. This means that you won't be able to receive notifications if your iPhone is in Airplane mode.
  • Your iPhone is not connected to the internet. If your iPhone is not connected to the internet, you won't be able to receive notifications from apps that need to connect to the internet to send notifications.


If you've checked all of these things and you're still not getting notifications, you can try restarting your iPhone. If that doesn't work, you can contact Apple support for help.



Have you enabled Scheduled Summary?


Settings > Notifications > [Select the App that you are having trouble receiving immediate notifications]


See the pic below for a few examples. Please select immediate delivery.






Go to Settings and tap Notifications. Select an app under Notification Style. Under Alerts, choose the alert style that you want. If you turn on Allow Notifications, choose when you want the notifications delivered — immediately or in the scheduled notification summary.


Use notifications on your iPhone, iPad, and iPod touch




Change notification settings on iPhone

  1. Go to Settings > Notifications.
  2. To schedule a notifications summary, tap Scheduled Summary, then turn on Scheduled Summary. ... 
  3. To choose when you want most notification previews to appear, tap Show Previews, select an option—Always, When Unlocked, or Never—then tap.

More items...


Change notification settings on iPhone - Apple Support (IN)




You can allow access to Notification Center on the Lock Screen. Go to Settings > Face ID & Passcode (on an iPhone with Face ID) or Touch ID & Passcode (on other iPhone models). Enter your passcode. Scroll down and turn on Notification Center (below Allow Access When Locked).


View and respond to notifications on iPhone - Apple Support (IN)



Here are some additional tips for troubleshooting notification problems on your iPhone:

  • Make sure that your iPhone is not in silent mode.
  • Check the notification settings for individual apps to make sure that they are turned on.
  • Make sure that your iPhone is connected to a Wi-Fi network or cellular data network.
  • Restart your iPhone.
  • Update your iPhone to the latest version of iOS.
  • Contact Apple support for help.


Nov 21, 2023 12:13 AM in response to nephi80

I'm having the same problem, the touchscreen broke out of nowhere. It was replaced with an original 2nd hand screen and the proximity and light sensor were also replaced. This problem occurred after the screen replacement. It was sent to the repair center again and although different screens and sensors were tried, the problem did not improve. No fault was detected in the logic board. Press and hold in the notification center and wallpaper change also does not work. I think the problem is caused by iOS 17.1. There may be a bug in the notification center. I would appreciate if anyone who can find a solution shares it.

Nov 23, 2023 7:25 AM in response to Pythagoras91

I have the same issue with my 14 Pro Max. I had a dead pixel on my OEM screen and the apple store people still tried to charge me to replace the display even though it was under the 1 year warranty and there was no physical damage. I ended up ordering an OEM display that was pulled from another iPhone 14 pro max and swapping it myself. As soon as I replaced the display, notifications stopped making it light up but everything else worked fine. The only thing that I did to make it start lighting up again was turn on "always on display" in settings, which I'm not a big fan of. Now at least when i have this on, it will brighten up to full brightness when i get a notification. This is the only thing i found that "fixes" it. If anyone has another solution please share.

Nov 23, 2023 12:52 PM in response to JAB-11

I think there is a bug related to the operation of the proximity sensor. In the first screen replacement, my proximity sensor was not working. However, all other features were working, including the screen waking up when notified. When the sensor was changed, the screen did not wake up when notified. Although different screens and sensors were tried, the result did not change. I am sure that this problem is software. Since I bought my phone from abroad, I cannot change the screen at Apple Service even by paying a fee in accordance with Apple policies. When I receive service from private services, I receive an important screen message. I have suspicions that this notification creates a bug in the notification centre. For now, I am waiting for the notification to be deleted from the settings.

Notification won't turn on iPhone screen.

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