ID not working on Apple TV

I can't get my Apple ID and Password to work on Apple TV. It works on my phone and computer.I keep getting an error message saying that one or both are invalid. I haven't watched Apple TV in a while put have kept on paying for the service.


Posted on Sep 18, 2023 5:31 AM

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3 replies

Sep 18, 2023 11:20 AM in response to jmalin

Is this for the Apple TV box? If so, which model?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


There is a special procedure to sign in for the legacy model 2nd and 3rd generation, if that applies to you. Note that the Apple TV+ service requires 3rd generation or later; the legacy 2nd generation wouldn’t be compatible.

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ID not working on Apple TV

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