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went thru the recommended docs, for when the driver is not even showing under 'usb controllers', suggests different port / cable (no help) different computer (really?) then contact support.
support was of zero help.
iPhone 11, iOS 16
when the driver is not even showing under 'usb controllers', suggests different port / cable (no help) different computer
Check if this helps -> iOS device not showing in iTunes for Windows
iOS device not showing in iTunes for Wind… - Apple Community
theoretically. people having trouble resort to the documents provided and when they don't work and chat with support doesn't help they come here for help. when the diagnostic routine says "no usb controller found" you realize that a device is not shown in the device manager that is expected to be there. I have done this first thru windows store and then after bare metal rollback thru the windows .exe installer.
been thru the help docs, been thru customer support chat, still no viable answer. i would not dream of wasting anyone's time here if I had not exhausted all the resource provided by apple
Since we are not psychic, we have no idea exactly what you’ve tried unless you tell us.
Since you say you have exhausted all the resources provided by Apple, the only logical conclusion we can draw is that your PC or Windows installation is defective or corrupted.
Good luck.
the driver is not even showing under 'usb controllers',
Are you talking about Windows OS pc?
You can't download drivers or software to an iPhone. So what exactly is it you're trying to do?
install itunes on windows so I can make an encrypted backup.
You can install iTunes from the Microsoft Store in Windows 10 or 11. That will install the necessary drivers as well.
See my response above your post.
Where can i download Apple Mobile Device USB driver deja vuj
