​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


I cant access my apple id and i need to get in because my phone number and email address is different so i cant use the 2 step verification

First I went to the reset password page and filled it in and it told me do the two step verification and my phone number change so i went two the loged in it work but it said Your Appleid has been locked for security reasons heres a picture


Please any one who knows how to fix this please respond thank you


-sincearly Adrian

Posted on Sep 18, 2023 7:15 AM

Question marked as Top-ranking reply

Posted on Sep 18, 2023 9:21 AM

If a message says your Apple ID is locked or disabled "for security reasons"", the document If your Apple ID is locked or disabled - Apple Support directs you to reset your password as outlined in this article ➞ If you forgot your Apple ID password - Apple Support

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period, as outlined in this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support


Did you try clicking "Unlock Account"?

2 replies
Question marked as Top-ranking reply

Sep 18, 2023 9:21 AM in response to Sabernoir99

If a message says your Apple ID is locked or disabled "for security reasons"", the document If your Apple ID is locked or disabled - Apple Support directs you to reset your password as outlined in this article ➞ If you forgot your Apple ID password - Apple Support

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period, as outlined in this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support


Did you try clicking "Unlock Account"?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I cant access my apple id and i need to get in because my phone number and email address is different so i cant use the 2 step verification

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.