Amen to all of that!
I have been complaining about engineers being incapable of realizing that not everyone thinks in the, seemingly, very regimented ways they think for years.
OMG.
It is frustrating in the extreme to be forced to spend hours of my life trying to figure out how to use a device that is supposed to be intuitive. I’m pretty sure the brains of most software engineers (at Apple, anyway) are intuition-deserts.
I cannot count on both hands the number of angry tweets (pre-idiotic-x, of course), posts, chats with Apple’s Help people, and letters to Apple execs I have written on this exact topic.
I want a discount proportionate to the amount of my life I am forced to waste in order to effectively access and use EVERY SINGLE FEATURE of whatever device I buy from Apple, based on what my life is worth per hour, a figure I would happily provide.
To paraphrase Bill Burr- I paid them 100% of the money to be able to access 100% of the features.
This is exactly what makes me regret my decision to buy Apple products.