If the user is attempting to download the El Capitan via the Recovery Mode ?
There are many reports that there is an ongoing Issue with the Apple Recovery Servers for versions of macOS / OSX older than macOS 10.14 Mojave and below
To achieve what you want to do may require the below method
To perform this action will require booting from a Bootable Installer.
The Bootable Installer can Only be performed on an Apple Computer
This will have to be performed from a Qualifying Computer to run the version of macOS to be made on the Bootable Installer.
Example : Bootable Installer of El Capitan would have to be done on a computer that Qualifies to run El Capitan
Notation: If the computer being used to perform this action is Too New or Too Old to qualify to run the version of macOS - this computer can not be used.
Alternative is, to gain access to a Qualifying Apple Computer from a family member, friend or associate.
1 - Shutdown computer and disconnect all external drive Except the newly created Bootable Installer.
2- Restart and immediately hold the OPTION key until the Startup Manager appears and choose the USB Drive.
3 - It will present options >> Disk Utilities >> View >> View ALL attached Drives.
4 - Choose the Upper Most Drive ( not the volumes indented and list below ).
5 - Format as HFS Journaled with the GUID Partition Map
6 - Once that is done >> backup out of Disk Utilities and choose install macOS.
7 - Follow the prompts and it may automatically reboot several time.
8 - Upon a final reboot - Setup Assist will present with the newer version of macOS.