How do I redeem a gift card if the digits are scratched off?

How do I redeem if a digit is scratched off


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Posted on Sep 18, 2023 11:02 PM

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Posted on Sep 19, 2023 8:16 PM

Re: Apple gift card : How do I redeem if a digit is scratched off


Apple support's online article:

What to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

says:

"If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support."

Also:

You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card. 


(NB: see at the bottom the above article: "Find your serial number" and illustrations.

The serial number is not the same thing as the code that begins with "X" that you use to redeem the card.

293 replies

Oct 25, 2023 8:10 AM in response to Katiely

I tried to redeem an iTunes gift card but some of the letters/digits were peeled off with the sticker. I called the number on the back and my call was answered by someone in a foreign country and then I was put in hold several times until a “supervisor “ got on the phone and asked me why I purchased so many gift cards and my account was suspended because of suspicious activity!! This infuriates me!! I do buy a lot of the iTunes cards only because it helps me control my spending as opposed to having a credit card on file.

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How do I redeem a gift card if the digits are scratched off?

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