Recovery number no longer in use
My son set up his Apple ID Using a number that is no longer in use. How can we recover his account?
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If he can still sign into his account on another device he can investigate adding more ways to get a code such as multiple telephone numbers where he can receive a text or a phone call. This is from the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support
To see, add, or change your trusted phone numbers use one of these methods:
● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.
● On a Mac computer choose Apple menu > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.
● Using a web browser: Go to the Account Security section of https://appleid.apple.com .
Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple ID on iPhone - Apple Support
If he had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) he can also get a code that way.
If he can’t sign in, access a trusted device, reset his password, or receive verification codes, he can request account recovery to regain access to his account. This article explains how to recover an Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support
He may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.
