I am unable to use iPhone 14 Pro Max as a continuity camera on TV OS 17?

Similar for me. Works fine with primary user using an iPhone 12 Pro Max. Added an additional user and tried to use her iPhone 14 Plus as a community camera. When I tried to add it on iOS 16, no joy. Updated to iOS 17, allowed me to add in, but black screen and alerted on tv to say mic not working.

also noticed that her account photo hadn’t loaded on Apple TV (could be coincidence). And when I try use Apple Remote on iPhone 14 Plus there’s just a padlock there when I pull down from top right, no remote hmm…

I've been unable to use Facetime/Continuity camera since the capability was released in 17.0. Problem is the same as described in the posts above (User not listed on TV; Add User presents QR code; Scan of QR says 'Connecting...' but nothing happens. Just updated to TV and iPhone to 17.1 and, disappointingly, the issue persists.

I did read someplace that this is effecting those who have changed their Apple ID, which I did about 6-8 months ago.

Has anyone overcome the issue and how?

Thanks

Andrew

Same with me - I am easily able to move an existing call I start on my iPhone 13 to my Apple TV 4K 128GB - Pretty seamless like I have come to expect from Apple.

But for the life of me I can't find a way to get my iPhone to appear in the list of devices on the TV FaceTime app. Confused.

Apple has apparently abandoned their retail policy of “under-promise over-deliver” by increasingly releasing products and services which are simply not ready for the end-user. iPhone 13 Pro Max and 2nd gen Apple TV 4K will not connect via “other” user function. Only the default Apple TV user shows up (iPhone 14 Pro Max). Overall, continuity camera is an absolute joke. I have had to resort to using a cable to make it work on my latest generation Mac mini because it’s simply too unreliable otherwise. Clearly, Apple has been spending its time and resources on other enterprise level projects at the expense of quality consumer level products and services. Thus, consumers continue to finance these enterprise projects with ever worsening consumer products and services. Apple needs to return to the basics and deliver on its promises. Who else is still waiting for the Tai Chi lessons or improved Siri functionality promised years ago?

I’ve tried all your suggestions and nothing works. Actually I managed to pair a phone at some point clicking on Other… in the Continuity Camera page but it was all black.

I then tried the trick or removing the device (iPhone) from AppleTV settings and re adding it, and now the QR code on the continuity camera page doesn’t even appear anymore.

I’m speechless, I substituted my 1st gen to 3rd gen for FaceTime and it doesn’t work.

I have the same problem and my mom’s iphone 11 appears but my iphone 13 pro doesn’t and it’s 4k A2737 (64GB) model

update: I was able to connect during a facetime call but when disconnected my user still doesn’t show up on the list

It was working fine all summer until the final release date. Now cannot get it to work.

Is there any way to bring this issue to the notice of Apple developers?

Still can’t get my wife’s account to work with her phone. Since I am owner, no issue for primary account holder. Are you saying you got a second phone working?

I am a part of a an apple family which is signed into the Apple TV as an additional user

Exact same issue with me too. My phone's continuity camera works, my wife's does not.

Yes iv changed my id within this year too and have the same problem as you’re describing I wonder if I sign out and back in to my phone as well it would fix it?

Still no luck. Now trying reset and update on Apple TV. It worked all summer until I updated the the TV.

Thank you @LiamChapman29. After 20 min of frustration, your suggestion worked perfectly.