iphone 15 Verizon

I want to upgrade my Iphone XS to an Iphone 15 Pro. Verizon rep told me the 15 is not technically compatible for my plan. (I currently have the New Verizon Unlimited plan that came out about 5 years ago.) One of our lines has the 14 Pro and it works just fine.I would like to know if this is true or if Verizon is just using that as a way to get me to change my plan.

iPhone 6, iOS 12

Posted on Sep 19, 2023 6:53 PM

Reply
5 replies

Sep 19, 2023 7:03 PM in response to debra26

debra26 Said:

"iphone 15 Verizon: I want to upgrade my Iphone XS to an Iphone 15 Pro. Verizon rep told me the 15 is not technically compatible for my plan. (I currently have the New Verizon Unlimited plan that came out about 5 years ago.) One of our lines has the 14 Pro and it works just fine.I would like to know if this is true or if Verizon is just using that as a way to get me to change my plan."

-------


Version's Plans:

Find the plan of Verizon's site. See what it reads. If stopped at a store, then dial their condone number, and see what your option are, compatible vey speaking.

Sep 19, 2023 8:31 PM in response to debra26

debra26 Said:

"Thank you for your reply. I have searched Verizon's site for an answer. I did stop at a store. What exactly is a condone number?"

-------


Mistype on my part: dial their corporate number. But, having not stopped at a store, then this would not apply. So, did you speak with anyone at Verizon over-the-phone? They are not out there to scam you; it's probably just not part of a promotion.


Version Contact Us Info: Contact Us | Customer Service Phone Number & Chat | Verizon

Sep 19, 2023 8:42 PM in response to TheLittles

I did stop at a store. The store rep said the Iphone 15 would not technically be able to operate on my unlimited plan that is no longer offered. I chatted with a rep online from the Verizon site and they said if I "upgrade" I can keep my plan but if I buy a new phone it will not work with my plan! I don't want any promo or deal. I just want to but the Iphone 15 at full price and keep my plan!


Sep 19, 2023 8:53 PM in response to debra26

debra26 Said:

"iphone 15 Verizon: I don't want any promo or deal. I just want to but the Iphone 15 at full price and keep my plan!"

-------


About a Carrier's Plans:

It's a matter of word games: Forget the word "promotion". Let's stick with the word "plan". So, that's the way Verizon has their plan set up. See what your options are for a plan on your new iPhone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 15 Verizon

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.