iPhone 13 Says battery is unrecognized out of the blue

Newish 13 that has never had the battery replaced sends me a warning that the battery is unrecognized, any solutions/reasons for this?


iPhone 11, iOS 16

Posted on Sep 19, 2023 8:09 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2023 8:37 PM

wil120 Said:

"iPhone 13 Says battery is unrecognized out of the blue: Newish 13 that has never had the battery replaced sends me a warning that the battery is unrecognized, any solutions/reasons for this?"

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Troubleshooting an Unrecognized Battery:


Take this in for Service:

You are getting this message, because it is detecting this battery as being "Ungenuine"***. So, having never gotten the battery replaced, it seems to be a bug on Apple's part, and not yours. So, set up a Genius Bar Appointment at your local Apple Store. There, it will be looked at and you'll be provided with your options.

1 reply
Question marked as Top-ranking reply

Sep 19, 2023 8:37 PM in response to wil120

wil120 Said:

"iPhone 13 Says battery is unrecognized out of the blue: Newish 13 that has never had the battery replaced sends me a warning that the battery is unrecognized, any solutions/reasons for this?"

-------


Troubleshooting an Unrecognized Battery:


Take this in for Service:

You are getting this message, because it is detecting this battery as being "Ungenuine"***. So, having never gotten the battery replaced, it seems to be a bug on Apple's part, and not yours. So, set up a Genius Bar Appointment at your local Apple Store. There, it will be looked at and you'll be provided with your options.

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iPhone 13 Says battery is unrecognized out of the blue

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