You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't connect to FTP server when I'm connected via hotspot

I need to connect to my webserver via FTP from my MacOS (13.4.1). When I'm connected via home internet provider, everything is OK. But when I connect via hotspot from my iPhone (iOS 17), I can't connect to FTP. The error message is "Connection timeout". The Internet in web browser is working perfectly, but FTP connection doesn't work. I tried several FTP clients (Filezilla, Forklift, ...), but still the same problem. 

 

A few weeks ago, I used this FTP clients without any problem with hotspot, so maybe it could be related with iOS 17 update. 

 

Has anyone same problem? Is there any possibility to analyze network settings to find out where could be the problem? I tried to switch off the Firewall on MacOS, but no change...

 

Thanks.

iPhone 13 Pro, iOS 17

Posted on Sep 20, 2023 4:30 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2023 11:52 AM

I am having the exact same problem, on 2 different computers using 2 different operating systems. Nothing has changed on either system, the only thing that has changes is I updated my phone to iOS 17 (now 17.0.1). I am a photojournalist, and often need to upload photos to different news organizations servers. Before the update, everything was fine. Now, I can't access any of my business client's servers even though my computers are on the internet. This is NOT small problem. I need to get these images into their servers as quickly as possible, and not getting them in is a major problem. Last night I covered a HS football game, and could not log into their server and had to email the photos which slows down their process and looks bad on me. Like I said, nothing has changed except for the iOS. The computer sees the server, and attempts to login, but times out. This NEEDS to be fixed!

63 replies

Sep 25, 2023 12:39 AM in response to Tomas009

I use an iPhone 14. I often use the hotspot feature to connect to an external ftp server, but after the V17 update, I can't connect to ftp when connecting to a wireless hotspot. However, I can connect to ftp when using a wired hotspot. Please note. I think it's a V17 bug. I was using it normally in the previous version.

Sep 25, 2023 7:40 AM in response to Timothy Easley1

Exactly the same situation. I'm also a photojournalist working for a news agency and getting the images on my client's server fast is my top priority. The last champions league match i did was a nightmare because of this issue. It has to be related to the iOS 17 update because it was the only thing that changed since the last soccer game i did. Please fix this ASAP! My job relies on fast transmission.

Sep 25, 2023 7:57 AM in response to ziomelo

I am sorry that this causes problems but I have to say that something is very wrong when an IT department in this day and age requires you to use a protocol has no encryption and is a horrendous security risk. Do they also login remotely using telnet? Like telnet was abandoned (and rightly so) years ago, and so must ftp. A public server using ftp is just irresponsible.

Sep 25, 2023 9:54 AM in response to lvieira01

lvieira01 wrote:

9 in 10 photojournalists uses ftp to transmit their work

That may well be true, but it says the the news agencies or whatever entitities require that are grossly incompetent or even criminally negligent. From the point of view of a server it is perfectly trivial to implement a proper secure protocol; and from the client it is just a matter using sftp:// instead of ftp://


In case people are not aware: ftp sends user names and passwords in plain text. Think about it for a second.

Sep 26, 2023 5:52 AM in response to lvieira01

lvieira01 wrote:

I can't convince my clients to change something they're been using for years without any issues. For what i've been reading last days if Apple doesn't come out with a solution fast, the only way to solve this is downgrading to iOS 16. It's what i'm planning to do.


Maybe not, but you should try. It is your data on(the)line, too. ftp is so unsafe that it's creepy. Ignorance may be a bliss, until it isn't.

Sep 26, 2023 8:41 AM in response to lvieira01

lvieira01 wrote:

I can't convince my clients to change something they're been using for years without any issues. For what i've been reading last days if Apple doesn't come out with a solution fast, the only way to solve this is downgrading to iOS 16. It's what i'm planning to do.


Ask them to post the login credentials on their web site. Seriously. That’s what they are effectively already doing.


Any file server with known credentials too often ends with myriad files on their server that are illegal to even possess, and with the ensuing legal hassles.


If they’re insistent, insert some text in your contract that makes it clear that you’ve warned them and this is their mess, so you are less likely to get blamed for any resulting illegalities.


PS: sftp also avoids ”fun” with firewalls.

Sep 26, 2023 2:18 PM in response to Tomas009

Hello,


another photojournalist here, trying to upload over ftp sharing the internet from my iPhone but it just does not work!!! For me, it used to work, and then stopped before I updated to iOs17. Then I updated thinking it would start working, but nothing. My friend shares connection from his iphone 11 iOs17 and it works? It just does not make any sense. Hope someone finds a solution fast.

Sep 27, 2023 7:39 AM in response to Tomas009

This is definitely something in iOS 17 that is blocking Port 21 for FTP over Hotspot. As others have said - it’s not a Carrier issue!


I can use a VPN on a laptop via hotspot and that worked - but does no good when I’m trying to connect a camera like Nikon Z9, or others.


what’s the best way to file copious amounts of bug reports with Apple?


FTP might be old tech, but it’s still tech we need for photographers.

Sep 28, 2023 10:04 AM in response to Tomas009

ios17 won't work on my 13 Pro Max (Telus), but a friends 13 Pro with ios17 on Bell worked as a hotspot for my ftp to either my Mac Studio or MacBook Pro. I tried his SIM card in my phone and my phone still wouldn't work. The only way I was able to upload images when I was working remotely via my phone was to airdrop the images from my laptop to my phone and use the iOS app "FTP Manager" to upload to my company ftp. In the meantime I rolled my phone back to ios16 just to be sure and it worked without issue.


And yesterday a photo agency told their photographers the following:

"We wanted to bring to your attention an issue we are seeing with Apple iOS 17.x.x


Unfortunately, it appears there has been a block to FTP servers using the mobile hotspot feature from Apple iPhones. This has been tested connecting with both IP & DNS


The issue appears to block FTP connection once getting to the last step in the configuration process."

Can't connect to FTP server when I'm connected via hotspot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.