How can I file a claim with Apple?

Hello, I would like to know how I can file a formal claim with Apple.

I bought an Apple Watch 44mm LTE from May 2023 to use in the pool. Well, once I put it in the pool with the water mode activated, the crown stopped working. I got it back after leaving it in rice for 2 days.

I contact Apple technical support for an express replacement and to my surprise I have no right to do so, since the device is working.

And in the meantime, I pay for Apple Care+ every month religiously with an Apple Watch that I bought to use in the pool without being able to use it for this purpose, because I am afraid that water will get in again and it will spoil me. It's absurd!

I would like to know where I can file a claim with Apple because I understand that the product being under warranty and also I paying for the Apple Care+ should be entitled to express replacement.

Can someone help me? Has it happened to anyone else?

Regards