My phone's photos are transferred to MacOS' Photos App, but since the last updates I can't get Photos to bring them.
It either stays on "Please unlock iPhone" or if I unlock, `Preparing to import from "iPhone"`.
I left it there for an hour or so.
There's no iCloud Sync, it's offline.
Yes, I rebooted both.
Yes, I tried to update everything again.
iPhone 7 Plus
I found a fix which has worked for my iMac Pro & MacBook Pro after updating to IOS 17.2 the new default settings in the photos app under settings for transfer to your Mac or PC sets to automatic which seems to not work & throw systems into an endless loop .you need to reset it to keep Orginal format restart both phone & Mac & after a few minutes it works mind you I have about 80 gigs of photos & videos on phone so that may be the minute delay. I switched back to automatic & once again death loop. See below I informed apple support also As I was working with tech but they did not have an answer when I contacted them. but said they had a team working on this known issue . PS IOs 17.21 did not fix this issue for me as some others indicated
I have a new MacBook Pro running Running IOS 13.6. Synced perfectly with my iPhone 13 until I upgraded it to IOS 17, then I got a notification I had to do a patch to access data on the phone. It was able to sync again. Then Upgraded to IOS 17.1, it broke the syncing AGAIN. UPGRADED TO 17.2, and the access to the phone to know whether it is locked or not was intermittent, then getting past my MacBook recognizing if the phone is unlocked or not, you get two results: (1) No Photos or (2) "Preparing to Import" that even sitting overnight only locks there.
NOTE: You can still access the phone through Finder, you can do updates and backups on 17.0, 17.1 & 17.2. I can not find the patch that was previously offered to gain access to the phone via my MacBook Pro that was prompted for post updating to IOS 17.0. Does anyone know where to find it?
This is a sad day for Apple with this Windoze like update that breaks working devices. ANY INPUT GREATLY APPRECIATED.
– Portrait photos, sometimes ignored from import
– Portrait tools not available anymore
iPhone 13 mini, iOS 16.x and 17.1
iMac M1 24", OS X Monterey, later OS X Ventura 13.6 with Photos 8.0 (560.0.110)
1.) Portrait photo captured under iOS 16.x, imported into Monterey 12.7.1
For the first time, portrait photos couldn't be edited on the iMac with Photos app. Could an upgrade to Ventura help? Yes, it does. I am happy again.
2.) Under Ventura 13.6 now, the photo is marked as 'Portrait.' The portrait settings in the toolbar on the right are present but inactive. Clicking the 'Portrait' button at the bottom left activates them, and the image can be adjusted. Huh, managed.
3.) Now a new 'Portrait' captured under iOS 17.1, imported into Ventura 13.6 with Photos 8.0
Sometimes the portrait photo is not imported at all. Other times, the import is successful, but the portrait tools are nowhere to be found.
In other words …
Apple! You sold me an iPhone 13 mini that can take such great portrait photos. Everything is fine until the day I update iOS to the latest version. Then, nothing works regarding the portrait mode. I'm forced to upgrade OS X to the latest version. Hooray, it works again. (iOS 16.x and Ventura in June 2023)
In the fall 2023, iOS 17 arrives, and then iOS 17.1. Update! (Shortly after that, Sonoma 14.0 comes.) And again, the portrait photos are not working anymore under iOS 17.1 and Ventura 13.6 with Photos app 8.0.
Apple, do you want to force me to update my OS X to the currently early stage Sonoma 14.0 or 14.1 just to see if the portrait mode works again and for how long?
Hey Apple, this is very poor work, and it makes me furious. You take away features that you currently promote with the new iPhone and have worked fine so far, also with iPhone 13. You don't loose a word about it; the problem (or removal) gets simply ignored.
Maybe you can give me an idea, why I should keep on buying Apple products in the future. Probably not to keep on with such hick-hack.
Same problem.
MacOS : Ventura 13.2
M1 Macbook Pro
iPhone 13 Pro IOS 17.1.2
MacOS Photos, or MacOS Image Capture NOT WORKING after iOS 17.1.2 update
Both Image Capture and Photos WORKED Prior to the 17.1.2 update.
MacOS apps hanging at "Preparing to import "
Device wheel just spins.
Hard Power cycled all devices multiple times.
Deleted ~Library/Preferences
APPLE / SUPPORT / PLEASE RESPOND?
These are BUILT-IN Apple APPS. Many users use the iPhone devices for the reason of it's Camera.
The BASIC Functionality of transferring data (images/videos) from the iPhone to a MacBook Pro - is a VERY HIGHLY used USE CASE. You cannot expect to break basic functionality list this, WITHOUT offering a supported work-around, and/or a BUG FIX update.
The above system for moving data off the iPhone to the MacBook worked 100% prior to the iOS 17.1.2 update.
Now this basic functionality is BROKEN.
I do not see any Official Apple Support commentary on this BUG.
APPLE SUPPORT - PLEASE RESPOND?
Haven't yet solved auto-syncing between older iMac and newer iPhone (for photo sharing), BUT if you go to: top left corner Apple on computer; then System Preferences; then iCloud; then Photos, then OPTIONS, there are two options. Click on iCloud Photo Library (and NOT iCloud Photo Sharing). Photos start uploading, but you can now plug iphone into iMac, open Photos on both, and successfully bring in all phone photos to computer.
Same issue after latest iOS 17 upgrade.
Tried using Image Capture and Apple Photo on Catalina - same hang after unlocking phone. Worked perfectly a few days ago before iOS 17 upgrade.
After updating to iOS 17, and the 2 subsequent updates (17.0.1 & 17.0.2), Image Capture no longer recognizes the photos on my iPhone 13 Pro.
My computer is a MacBook Pro 15-inch 2017 (on Ventura 13.5.2).
Please fix.
Thank you.
I am having the same problem. 13 pro max no longer worked once updated to iOS 17, and now the 15 pro max won't work with image capture on the mac either. image capture on the mac works fine with two other devices (camera and drone) but it while it see's the phone, it never loads the images to import them. please fix.
Similar here.
iPhone 13 mini with iOS 17.03 | iMac m1 with OS X Ventura 13.6.
Mounting the iPhone, open the Photos app, selecting the photos to import.
Works as long the photos are not made in portrait mode.
Portrait photos are not imported and earlier imported portraits are not showing edit tools for depth of field.
Hopefully the 17.1 update will help.
Upgrading to Sonoma is not an option. 1st I am living from my daily work and therefore I will not update any OS in its early stage. 2nd I am working with 3D render apps (Daz Studio, Blender, Marvelous Designer) which are not fit for Sonoma yet.
mac mini m2 pro os 14.1.2
iPhone 15 pro max ios 17.1.2
Connect iphone > No software appeared.
No way to import new photos.
Created new library > import failed.
Same procedure with iphone 12 pro ios 17.1.2 works :-0
There is a BUG.
Having the same issues with my brand-new iPhone 15 Pro Max (iOS 17.0.2). Image Capture worked fine last night backing up images from my iPhone 13 Pro Max (iOS 16.6.1) to my Macbook Pro M1 (OS 12.1) but today I ge the unlock or preparing images and just a spinning wheel.
Having the same issue with my iPhone 11 Pro Max (iOS 17.0.1) and my M1 MacBook Pro (Ventura 13.5.2). I've found similar issues from years prior where setting the phone to Airplane Mode was the fix. However, no luck here. Rebooting also was ineffective. Hopefully Apple issues an update to fix ASAP!
Same problem since upgrading iPhone 11Pro to iOS 17.0.3 (no other upgrade available) and running MacOS Sonoma 14.0
Tried everything. Rebooting both devices. Keeping delete photo folder open. Nothing works. I don't use iCloud.
Apple support ?
I tried unlocking albums. Even made them default as unlocked. And still no luck. Just want to find a way to get the actual files of the photos onto my Mac. Without buying a new Mac just yet. I can upgrade my Mac OS due to age of Mac. Sigh…
Good for you ! Personally I did not pay a 30% premium for apple vs Samsung/microsoft products just to have to pay again for cloud storage… I strongly hope that apple monitors these posts and fixes this with upcoming upgrade !
Without question Apple needs to provide a way for customers to transfer photos off their iPhones without using iCloud Photos.
iOS 17 broke customers ability to do that using Image Capture.
This needs to be fixed ASAP !!!
Someone should have tested this BEFORE iOS 17 was released.
Can't get photos from iPhone (iOS 17) to Mac (Ventura 13.5.2)
