How to unlock my iPhone locked to owner because I forget all informations from my iCloud account ?

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How to unlock my iPhone locked to owner because I forget all informations from my iCloud account ?

I reset my iPhone by letting find my iPhone ON, during the configuration he asked me to enter the information of an iCloud account that I do not know and it was not the information of my account, I need help.

iPhone 12 Pro Max

Posted on Sep 20, 2023 10:32 PM

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Answer 1

bbesspete

Community Specialist

Sep 25, 2023 4:26 PM in response to yvenson66

Hello yvenson66,

It sounds like you are unable to remove Activation Lock using your known Apple ID and password. If you have proof of purchase documentation, you can start an Activation Lock removal request here: How to remove Activation Lock - Apple Support

Take care.

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How to unlock my iPhone locked to owner because I forget all informations from my iCloud account ?

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