In Mail gmail account shows triangle (yield sign) with !

I cannot get mail from a new gmail account in Apple Mail, neither MacOS 11.7.10 nor iOS 16.6.1

In MacOS Mail it shows the warning triangle (yield sign with !). When I click that, it shows a popup that just says "online status" with options to cancel or try again.

On iOS Apple mail, there is no warning sign, but no email is shown either.

I can read the new account using Google web mail or the Gmail iOS app (the account details are fine).

I can read three other gmail accounts in Mail in MacOS and iOS (Google is not 'broken'!).

What do I do next?

MacBook Air 11″, macOS 11.7

Posted on Sep 21, 2023 12:37 AM

Top-ranking reply

AndyEdinburgh Author

Level 1

33 points

Posted on Sep 27, 2023 7:39 AM

The correct answer in my case is that the Gmail account was set up as a child under parental supervision, and this type of account cannot be read with Apple Mail.

It would be helpful if Apple could improve the error message.

View in context

In Mail gmail account shows triangle (yield sign) with !

Similar questions