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Can't update iPad Pro O.S. Have tried everything!

iPad Pro 2021. Hardly used and nothing stored on it so lots of space. Finally need to update it and it keeps failing. Plugged into my Mac and same problem. Gets to the end of the installation and just fails. Connection is good, it downloads quickly, it installs quickly, Ive got 200GB free space, the only thing left is to find the download and delete the files but I can't find it anywhere! £1400 for this lump of rubbish and Apple have the audacity to charge me for repair when its a barely used expensive piece of kit that's suffering an Apple Hardware/Software issue. That's like me billing them to paint my house! Makes no sense. What's happened to Apple, they used to be good!

iPad Pro (6th generation)

Posted on Sep 21, 2023 2:53 AM

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Question marked as Top-ranking reply

Posted on Sep 21, 2023 3:16 AM

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.


If an OTA update initiated from iPad settings is failing to install, you can remove the failing install-package from iPad settings:

Settings > General > iPad Storage >


Scroll down the list of Apps to find the update package, then tap and select Delete.


After removing the package, perform a forced-restart - and then repeat the update process.


Similar questions

1 reply
Question marked as Top-ranking reply

Sep 21, 2023 3:16 AM in response to Stephen Lovatt

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.


If an OTA update initiated from iPad settings is failing to install, you can remove the failing install-package from iPad settings:

Settings > General > iPad Storage >


Scroll down the list of Apps to find the update package, then tap and select Delete.


After removing the package, perform a forced-restart - and then repeat the update process.


Can't update iPad Pro O.S. Have tried everything!

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