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Related Article: Use your Siri Remote or Apple TV Remote with Apple TV

Touchpad for Apple TV 4K not working properly, doesn't need charging

My Apple 4K remote touchpad is not working properly. I charged the remote but still have the problem. It doesn't want to move right/left or left/right. Will not let me select "settings" and will jump downs when moving up/down.

Apple TV HD, tvOS 16

Posted on Sep 21, 2023 2:23 PM

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Question marked as Best reply

Posted on Sep 21, 2023 4:13 PM

Remote would not let me get to System. I called Apple Support and device need to be rebooted. Then use the remote to turn off for 15 seconds and turn back on. Everything worked fine. Support advise if it happens again to contact them referencing service number, as remote may need to be replaced.

I did download/upadte to OS 17.0

2 replies
Question marked as Best reply

Sep 21, 2023 4:13 PM in response to vazandrew

Remote would not let me get to System. I called Apple Support and device need to be rebooted. Then use the remote to turn off for 15 seconds and turn back on. Everything worked fine. Support advise if it happens again to contact them referencing service number, as remote may need to be replaced.

I did download/upadte to OS 17.0

Touchpad for Apple TV 4K not working properly, doesn't need charging

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