Can't select AirPrint Printer after iOS 17 Update

I read on another string that Norton's VPN may be the issue, blocking AirPrint on iPhone with IOS 17. I not only had to turn off the VPN, but also reboot the iPhone afterwards. Now able to AirPrint.

Notably, the Norton VPN does not block wireless printing from Windows laptop. :-(

More to the story... Norton told me that I had a new IOS update waiting, but I just did an update 2 days ago. OH! Another one! Now we are on IOS 17.0.2! I installed the new update, which was release late yesterday, and now I am able to AirPrint with Norton VPN turned on.

Success! I turned off private IP address and that did not help. However I did update the firmware on my Canon D570. And now I can print!

From the front panel of my Canon D570, press Menu button, scroll to System Management settings, press OK, scroll to Update Firmware, Press OK, scroll to Via Internet, press OK. Answer OK to terms.

updated in less than 5 minutes.

I discovered the solution to have my iPhone 12 begin printing again over my WiFi here at home. It was a duel VPN issue and WiFi settings on my iPhone. I have both a Norton 360 VPN and an AT&T VPN (Virtual Private Network) system. If you have Norton 360 or another network security app installed on you phone, be sure to make your network provider's built-in VPN as your primary choice VPN. My Network Provider is AT&T . Then set your secondary network security app to activate only when it detects your primary provider VPN seems not secure.

Next go to your iPhone Settings, choose WiFI, slide the button off, scroll down to "ask to join Networks" and select Off. Turn off your iPhone and Printer. Power on your iPhone, go to Settings and turn on Wi-Fi, then power on your printer. Test printing a document. For the first time printing you'll need to select a printer. The document should now print. Subsequent printings should automatically choose the last printer you selected.

Hi,

This has been posted in the macOS Earlier Operating Systems forum, but your profile indicates iPhone 11 and iOS 17.

Please post back with information about the exact device(s) and/or Mac computer(s) in use. Also, the exact operating system version(s).

Furthermore, answering a question about printing is much easier if the printer model is known.

In the meantime, if an AirPrint printer is used, you may want to carry out a test with the following procedure (in this order, with these waiting times, do not forget the router):

Power off the Wi-Fi router, the printer, all iPhones and iPads, all Macs, and any other computers/devices. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on all iPhones and iPads, and all Macs. Finally, power on any other computers/devices. Any change?

I wrote in this string after installation of 17.0.1 and 17.0.2, regarding the apparent conflict with Norton VPN on an iPhone 13 mini. I just installed 17.0.3 and the "no printer selected" issue popped up again. I tried a simple restart of the iPhone - no dice. As earlier, I turned off the VPN - nope. I restarted the iPhone after turning off VPN - YEAH! :-)

As an experiment, I turned VPN back on and restarted iPhone - "no printer selected". And again, turned off VPN and restarted iPhone - VOILA'! :-) This is not occurring with Norton VPN turned on and Windows on my laptop.

So, at least in my case, the problem is that IOS 17 does not play nice with Norton VPN and seems to have nothing to do with the WiFi network or printers themselves, as the only changes I have made in my experiment is VPN on or off.

I resolve this exact issue by turning off “Safe WEB under Internet Security” in Norton360. I retested by turning it back on and issue returned so I turned it off when I want to print. No change with IOS 17.1.2 today.

I’m still calling this an Apple IOS 17 issue since it has never occurred with IOS 15 or 16.

Hi,

You may want to check that this AirPrint-supported printer has the latest firmware. If not, try an update.

Also, you could try a full power-cycle sequence (including the router, printer and iPhone). Furthermore, if applicable, check whether there is a change with VPN and/or private Wi-Fi address off.

If nothing else works, it may be worth testing the Brother Print&Scan iOS app (https://apps.apple.com/us/app/brother-iprint-scan/id382775642), at least as a temporary/limited solution.

https://support.brother.com/g/b/producttop.aspx?c=us&lang=en&prod=mfcl2710dw_us_eu_as

Yes, Norton360 VPN and IOS 17 aren’t playing nice together. However I did not have the issue until the IOS 17 update was applied. If you turn off the VPN and WEB Security you can get around the issue.

Try checking your router or mesh. I have a deco mesh, and it has a feature called Device Isolation: where the device get's blocked from communicating with other devices. I had probably added our HP printer 3830 to the list few weeks ago. I now removed my printer from the list and now airprint is working again.

I resolve this exact issue by turning off “Safe WEB under Internet Security” in Norton360. I retested by turning it back on and issue returned so I turned it off when I want to print.  No change with IOS 17.1.2 today. 

I’m still calling this an Apple IOS 17 issue since it has never occurred with IOS 15 or 16.

Hi BigKurt,

Both printers, MFC-J870DW and MFC-J1010DW, are listed in About AirPrint - Apple Support (en-us, November 13, 2023).

Regarding AirPrint troubleshooting, you may want to have a look at the following user tip by Lawrence Finch:

AirPrint Troubleshooting - Apple Community

If nothing else works, you could perhaps also try the Brother iPrint&Scan app or Brother Mobile Connect (the latter for MFC-J1010DW).

https://apps.apple.com/us/app/brother-iprint-scan/id382775642

https://apps.apple.com/us/app/brother-mobile-connect/id1516235668

This is a user-to-user forum. Do not expect Apple to participate here. If necessary, please contact Apple support, or Brother, directly.

CONFIRMATION:

Exact same issue after iOS 17 update -- Canon ImageCLASS MF232W B/W Laser Printer would show as an available printer, but would not stay selected when chosen.

After seeing the post from Jonny-surfcity above, I tried Updating the Firmware on the Canon MF232W.

SUCCESS: That did the trick.

Thanks!

Ok guys. I ran a firmware update on my older Canon MF laser printer because I've had this problem for a while now. It worked! Apparently Apple is leaving it up to each printer manufacturer to fix this problem with firmware updates instead of Apple fixing this glitch in their update.

Just find System Management Settings in your printer's menu and then scroll through until you see Update Firmware.

I'm betting this will work on all/most the printers - you just have to physically scroll through the printer's menu until you find "Firmware Update." HOPE IT HELPS! I was going crazy!

SOLVED (for me)

I managed to resolve my similar problem. Previously I’d been printing fine for years, but recently it stopped printing, with the “no printer selected” error message.

Equipment:

• HP OfficeJet Pro 8620, setup on my home WiFi with a set local IP address (not DHCP). Registered in HP ePrint for remote printing. AirPrint turned on.
• iPhone SE, iOS 17.3.1

Symptoms:

I was able to connect to my HP printer using the HP Smart app, but when I went to print something using the iPhone print dialog it would not see any printer initially… I would then click to find a printer, it would temporarily find the HP printer, but then it would revert to “no printer selected”.

I restarted both the printer and my iPhone, but that didn’t work.

I deleted my Adblock app on my phone, and restarted my iPhone, but that didn’t work.

I deleted my HP Smart application, restarted the iPhone, then redownloaded the same app from the Apple Store. I signed into my HP account using the app, and re-added my HP printer.

This final step resolved my issues. It now prints as before.