Pencil unresponsive on some areas of screen. Why isn’t there a response to this in Apple online guides

Pencil unresponsive on some areas of screen. Why isn’t there a response to this in Apple online guides

iPad Air 2, iPadOS 15

Posted on Sep 22, 2023 12:56 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2023 2:42 AM

As described, given that some areas of the screen respond to your Pencil while others don't, you likely have a hardware fault that will require diagnosis and repair.


You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If a fault is confirmed, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Similar questions

1 reply
Question marked as Top-ranking reply

Sep 22, 2023 2:42 AM in response to Génépy

As described, given that some areas of the screen respond to your Pencil while others don't, you likely have a hardware fault that will require diagnosis and repair.


You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If a fault is confirmed, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Pencil unresponsive on some areas of screen. Why isn’t there a response to this in Apple online guides

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.