you must have a sim associated with an apple device for to be used for imessage and facetime

It seems that my phone can't detect sim card, this message appears in appleid stating that the added phone number does not connect to the Apple device even though the sim card already exists and the same number has not changed anything, I contacted Apple support and did not solve the problem, I tried almost all the solutions, so that I made full configurations for the device and the settings, and it's no use… check photo.

[Edited by Moderator]

iPhone 14, iOS 17

Posted on Sep 22, 2023 2:43 AM

Best reply

Amaze1111

Level 1

8 points

Posted on Oct 9, 2023 9:12 AM

Not sure if this will help anyone else, but I was having the same issue with my iPhone 14 Pro that I ported my number to. Would only show the temp number for iMessages and FaceTime, in addition to my Apple ID. I kept getting the SIM card association message in relation to my ported number - that it couldn’t be used as no SIM card in an Apple device associated with that number.

I read everything and tried all solutions. Nothing worked. I reset network settings, hard reset the phone, turned messages on and off. Spoke to support at both my carrier and Apple. Frustrated I got looking around settings and noticed one for Phone.

I looked at that. It listed “my number” and had the temp one there. But it let me edit it to my ported number. I did that and went back to messages, FaceTime, etc and presto, my ported number was showing as being available for iMessage and FaceTime.

Thought I’d share here in case it helps anyone else, as it’s not a step mentioned anywhere else.

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77 replies

Feb 7, 2024 11:42 PM in response to Community User

I had the same problem top up on the sim and then deactivate imessage and facetime disconnect on your wifi and then use mobile data (make sure you have recharged to send sms even internationally) then turn on iMessage and FaceTime again

it should work

Feb 21, 2024 10:07 PM in response to Community User

Yes, and i cant use imessage or facetime, it says waiting for activation

Feb 22, 2024 4:21 AM in response to Martin1016

I had the same problem with my number not saving when I pressed save but managed to fix it. I had FaceTime and iMessage already turned off. I changed my number from the one it thinks the sim is to nothing by backspacing al of it and saving as it let me do that. My number was also already saved to the ported number on my Apple ID. I then turned iMessage back on and it worked!

Mar 3, 2024 8:28 PM in response to Community User

I had the same issue they’re gonna send me a refurbished phone after I had to reset it because it still wasn’t working but I just canceled it because I thought that my phone was working everything but the phone number is working. I’m having the same issue.

divaakhr

Level 1

0 points

Mar 8, 2024 2:47 AM in response to Community User

same goes on me, how do i fix this? please help me

Mar 22, 2024 6:47 AM in response to Rakeshkedias

can you kindly share how you resolve this?

Mar 29, 2024 6:08 AM in response to Community User

Sim associated

deepa124

Level 1

0 points

Apr 3, 2024 6:41 AM in response to Rakeshkedias

Yes

KITTTLER

Level 1

0 points

Apr 4, 2024 10:38 AM in response to Community User

This right here saved me !!! thank you so much !!!

tere118

Level 1

0 points

Apr 10, 2024 7:32 AM in response to Community User

This issue affected me after the update to ios 17. After multiple attempts to fix including using apple on-line help only a complete reset to factory settings resolved the problem.

Apr 11, 2024 3:58 PM in response to Rakeshkedias

Yes I am using a prepaid sim card

josiecmf

Level 1

11 points

Apr 18, 2024 4:23 AM in response to occasional4support

I have tried these steps several times, and unfortunately am still getting the message that the sim must be associated with an apple device. I have verified the number several times as well. Not sure what to try next.

Apr 26, 2024 11:45 PM in response to Amaze1111

I did try this but now it just says that iMessage and Facetime is unavailable for this number. Any ideas?

May 3, 2024 7:45 AM in response to Community User

I had this problem on my XR. A friend I was texting was confused because my texts came up on a different number to my phone number.

After searching around for ages I did two things

Settings>Apple ID etc>Sign-In & Security>EMAIL & PHONE NUMBERS>Edit>Add email or phone number>added my real phone number as per instructions.
Settings>Messages>Send & Receive then clicked on rogue phone number. The phone thought about for a bit then my real phone number came up instead and some pop ups came up to say the number had been updated for iMessage and FaceTime.
Went back to EMAIL & PHONE NUMBERS (See Step 1) and rogue number is shown as deactivated.

Probably originally happened after I changed my network provider a few months ago.

May 11, 2024 1:07 AM in response to Community User

None of this works. The caption phone number, email etc does not exist in settings. It worked for some of you by mere luck. Apple never answered this question. I think they have no idea how to fix it, only focusing on how to get money

you must have a sim associated with an apple device for to be used for imessage and facetime