Why won’t my phone update it keeps saying software failed

I tried to clean out my storage because i have alot of good memories in there and i cleaned out a good amount of it but even then it still says software failed when i try to update it

iPhone XR, iOS 16

Posted on Sep 22, 2023 2:36 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2023 2:41 AM

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


1 reply
Question marked as Top-ranking reply

Sep 22, 2023 2:41 AM in response to Mayakiana145

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


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Why won’t my phone update it keeps saying software failed

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