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My Face ID is showing in-depth error. And I can’t use my Face ID

“A problems was detected with the TrueDepth camera. Face ID has been disabled”. This was a problem detected in my phone. I don’t know if it can be fixed.

iPhone XS Max, iOS 17

Posted on Sep 22, 2023 4:36 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2023 5:49 AM

You will need to go to an Apple Store or authorized service provider to see if it can be fixed. I’ve copied the information below from the link above your post.


  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
  3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.

4 replies
Question marked as Top-ranking reply

Sep 22, 2023 5:49 AM in response to Reg4surety

You will need to go to an Apple Store or authorized service provider to see if it can be fixed. I’ve copied the information below from the link above your post.


  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
  3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.

Jun 16, 2024 10:19 AM in response to Reg4surety

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧


Good luck! 👋🏼😉

My Face ID is showing in-depth error. And I can’t use my Face ID

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