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Face id stops working after upgrading to iOS 17 iPhone 13 Pro max

After upgrading my iPhone 13 Pro Max to iOS 17.0.1 the Face ID gives error “A problem was detected with the TrueDepth camera. Face ID has been disabled”. It was working fine on iOS 16!!


Full iPhone reset has not solved the issue. Face ID not setting up at all!!

iPhone 13 Pro Max, iOS 17

Posted on Sep 23, 2023 9:57 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2023 10:15 PM

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

7 replies
Question marked as Top-ranking reply

Sep 23, 2023 10:15 PM in response to atif.husain

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

Face id stops working after upgrading to iOS 17 iPhone 13 Pro max

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