I have needed to contact Apple support for a few things on my 14 pro but when they try to run a remote diagnostic on my phone, the option to allow the connection does not come up.
I have been told to look under settings>privacy & security>analytics and improvements but nothing ever appears there.
Should I be looking elsewhere?
iPhone 14 Pro, iOS 17
Hello impy78,
Thank you for using Apple Support Communities. It looks like you have some questions regarding how to initiate Apple's diagnostics test. If so, we recommend that you reach out to Apple Support for assistance. They would be the best suited to assist with initiating this test and also share details on possible test results. Use the following link to reach them directly: Get Support
Thank you for using Apple Support Communities.
Remote diagnotic via support app doesn't work iPhone 14 pro
