Not receiving calls from a few people

Two contacts try to call me. They go right to voicemail, which I don't receive either.

iPhone 11, iOS 17

Posted on Sep 22, 2023 9:57 AM

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Question marked as Top-ranking reply

Posted on Sep 26, 2023 2:03 PM

Greetings BuddyGolly,


Check if the contacts are blocked, which may be why the calls aren't arriving. To do so, tap Settings > Phone > Blocked Contacts. Check out that suggestion, and further troubleshooting steps, in the following article: If you can't make or receive calls on your iPhone - Apple Support


Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.


Kind regards.

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3 replies
Question marked as Top-ranking reply

Sep 26, 2023 2:03 PM in response to BuddyGolly

Greetings BuddyGolly,


Check if the contacts are blocked, which may be why the calls aren't arriving. To do so, tap Settings > Phone > Blocked Contacts. Check out that suggestion, and further troubleshooting steps, in the following article: If you can't make or receive calls on your iPhone - Apple Support


Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.


Kind regards.

Sep 26, 2023 4:19 PM in response to Chris_D13

Thank you for the detailed reply. I have checked all of the above with no success. One contact cannot call me, or text me, but I can call him.

Another contact can text me one on one, but I cannot get his texts if he's part of a group text. He cannot call me either.

Another contact's texts won't reach me if it's a group text but I can text and receive from him one on one.

I can call or text all three of these contacts. The problems arise when they try to reply.

This began a few months ago when I switched to a different provider. One provider blames the other, and the other blames Apple.

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Not receiving calls from a few people

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