User profile for user: Itonkey
Itonkey Author
User level: Level 1
4 points

got new iphone 13 trying to pull data from old phone but ios 17 messing it up

Hellos, so in preparation for my new iPhone 13, I did a backup on my pc of my iPhone se second gen. Then I updated it to iOS 17.

Today my iPhone 13 arrives, swap the SIM and decide I'll do the proximity transfer method , grand all goesK until the new phone says I need iOS 17 before I can have the data transferred on to me. Download iOS 17 get to install screen and then wait and wait and wait. Have gave up and restarted it several times now- have once left it for three hours. Currently on hour 8 of trying to start my new phone. Have tried to do it the old wat

Y from the back up on the pc, it the says software on the iPhone 13 is to old to accept my back up. Have tried to download from iCloud it says I have the wrong password. I don't how would I be on here if I had the wrong password?

Have tried over WiFi not WiFi both phone plugged in to power


Only just managing to avoid throwing the phone against the wall at this stage

Help

Posted on Sep 22, 2023 11:08 AM

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User profile for user: faith185
faith185
User level: Community Specialist

Posted on Sep 26, 2023 3:35 PM

Hi Itonkey,


Thanks for using Apple Support Communities. It sounds like your iPhone 13 is needing an update in order to match the iOS of the iPhone SE backup but so far that has been unsuccessful. Right?


Try updating your iPhone using iTunes with this guidance in Update your iPhone, iPad, or iPod touch with iTunes - Apple Support.


"Update your iPhone, iPad, or iPod touch using iTunes

  1. Open iTunes on your Mac with macOS Mojave or earlier or on your Windows PC.
  2. Connect your device to your computer.
  3. Click the device button in iTunes toolbar. If you don't see your device, learn what to do.
  4. In the Summary tab, click Check for Update.
  5. Click Download and Update. Continue by following the onscreen instructions.
  6. If asked, enter your passcode. If you don't know your passcode, learn what to do."


Then, try restoring your backup again once your iPhone is up-to-date. If there is an error message after that, what does it say?


Take care.

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User profile for user: faith185
faith185
User level: Community Specialist

Sep 26, 2023 3:35 PM in response to Itonkey

Hi Itonkey,


Thanks for using Apple Support Communities. It sounds like your iPhone 13 is needing an update in order to match the iOS of the iPhone SE backup but so far that has been unsuccessful. Right?


Try updating your iPhone using iTunes with this guidance in Update your iPhone, iPad, or iPod touch with iTunes - Apple Support.


"Update your iPhone, iPad, or iPod touch using iTunes

  1. Open iTunes on your Mac with macOS Mojave or earlier or on your Windows PC.
  2. Connect your device to your computer.
  3. Click the device button in iTunes toolbar. If you don't see your device, learn what to do.
  4. In the Summary tab, click Check for Update.
  5. Click Download and Update. Continue by following the onscreen instructions.
  6. If asked, enter your passcode. If you don't know your passcode, learn what to do."


Then, try restoring your backup again once your iPhone is up-to-date. If there is an error message after that, what does it say?


Take care.

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got new iphone 13 trying to pull data from old phone but ios 17 messing it up

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