Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Hello.

I just bought a very expensive Ultra 2 Watch. I am happy with the watch overall, but what totally ruins the experience is it is SO dim inside and in dark enviroments! I can hardly read it. There is no override available and the brightness is set to full. My son has a Series 6 and that is brighter in the same conditions. This cant be real? This so called "ULTRA" is more weak in brightness performance than an older regular Apple Watch. If there is something I HATE it is factory controlled auto stuff like this! We know the watch can be brighter so WHY on earth is it locked to a weak sensor that is WAY to low calibrated? I know its unfortunately not a hardware issue as ALL other Ultra Watch suffer from this ridicolous factory setting. Why can I not disable this auto dim or at least raise the lower minimum brightness. This is a disaster, as I can hardly read the watch in my office and living room where we have low light usually. This is almost a RETURN ISSUE for me! The fact that the user cannot set this setting when I bought and paid for the watch is a disgrace! And for those that reply its working as intended I can see by a search that hundreds of other users complain about this "error". This HAS to be corrected in a software update ASAP!

Apple Watch Ultra 2, watchOS 10

Posted on Sep 22, 2023 12:31 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2023 3:21 AM

Hello. Yes you are right- it almost seems like it dosent matter with this brightness slider! And I know the watch can be ultra bright IF you take a flashlight and light onto it. :( I just HATE these factory locked settings where "they know whats best for you!". But this is an essential thing for me to use! What if I was 70 years and had a bad vision! I really cant understand Apples way of thinking here! So I contacted support and they say the best we can do is write this complaint/ request at this feedback page which I did from two email accounts! ;) So PLEASE file a request or hardware issue! I did one on both topics!


Feedback - Watch - Apple


611 replies

Dec 7, 2023 8:02 PM in response to LasseK1981

I have an Apple Watch SE, and I was also receiving very dim light on my watch, which is frustrating. This really helped though:


  1. Press the Digital Crown until the Home Screen appears, then tap the Settings app .
  2. Tap Display & Brightness.
  3. Scroll down, then tap Always On.
  4. Tap Always On to turn on or turn off the feature.


Also, whenever I want my watch to be at full brightness, before waking my watch screen, I scroll the Digital Crown to the highest brightness point. Unfortunately, the Apple Watch Ultra stays on, am I correct? Try scrolling up the Digital Crown before using your watch.

Dec 12, 2023 7:46 AM in response to LasseK1981

Almost 30 months and nearly 1000 comments/replies, and one would think we would have a fix. The watch os 10.2 update goes from 1 nit to maybe 10? Still not a fix by any means. Where is our dial to adjust brightness that we have had since the original apple watch? Every single other apple product allows users to adjust brightness, and that includes iphone and ipad, both of which run on batteries. Don't tell me it must be plugged in for this. There has to be a better solution. Maybe Apple is just waiting for X number of apple watch returns before issuing a "fix" (like a car manufacturer recall)...?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch Ultra 2 VERY dim inside and dark enviroments..

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.