Need help setting up new iphone thats logged into icloud but not restoring any apps or data from my old phone.

I just bought an iphone 11 refurbished, i had a refurbished xs before, backed it up this morning and the phone arrived today so ive spend the last few hours trying to set it up. i tried to restore my data automatically thru the bluetooth transfer and it was working until i had to software update to ios 17 and it took hours then paused and the wifi got disconnected and i had to start over. i thought i clicked the same setting as the last three times, but i managed to sign into my icloud and get into the phone, but the problem is none of my apps, backround, widgets, or anything have been restored. I went into the icloud setting and theres no option to backup from another device. so the phone is on and connected to my icloud but how can i getback my apps? do i have to restart again? I really need my tiktok drafts and pictures but no other restore option was working.

Posted on Sep 22, 2023 12:31 PM

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Posted on Sep 26, 2023 4:12 PM

Hi rileigh19,


Thanks for posting in Apple Support Communities.


It sounds like you started to restore your iCloud backup, but then updated to iOS 17 before the data restored. After the update completed, you should be back on the Home screen. You will not be able to install the remaining iCloud backup until you erase iPhone and restore the backup again.


Erase iPhone - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Regards.


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Question marked as Top-ranking reply

Sep 26, 2023 4:12 PM in response to rileigh19

Hi rileigh19,


Thanks for posting in Apple Support Communities.


It sounds like you started to restore your iCloud backup, but then updated to iOS 17 before the data restored. After the update completed, you should be back on the Home screen. You will not be able to install the remaining iCloud backup until you erase iPhone and restore the backup again.


Erase iPhone - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Regards.


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Need help setting up new iphone thats logged into icloud but not restoring any apps or data from my old phone.

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