iPhone 15 Pro not charging

Brand new right out of the box (No damage or foreign objects in charging port) I just updated it and transferred my data from my iPhone 12 and none of my cables or charging boxes / PC will charge my phone.. But when its off if I plug it in it will turn the phone on but still not charge. My wireless charger will charge it and Yes tried different charging cables, force reset, checked for any debris in the charging port.. Basically everything they told me to do to troubleshoot it..


[Re-Titled by Moderator]

iPhone 15 Pro, iOS 17

Posted on Sep 22, 2023 1:50 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2023 6:46 AM

The fix that worked for me was turning off optimized battery charging and clean energy charging, also use usb c cable not MagSafe. And if your phone is a little warm you should cool it down with something. For me holding it in front of an ac vent in a car worked.


the issue is the phone thinks it overheating and refuses to accept a charge.


let me know if this works for you aswell

144 replies

Jan 28, 2024 5:20 AM in response to TDtara

Same problem, iPhone15 pro, using the MagSave charger (I was using it for different phones and works perfectly), turning off the phone, put it for charging, and the battery is draining as it is on.

If I charge it without turning off the phone, the charge process works.

Note: My wife got the same iPhone 15 pro like me, and I can see exactly the same issue, is not just my phone, is a bug in the system for this model.

Feb 4, 2024 5:21 AM in response to Bennymoo90

I will share the steps to reproduce the problem so there is not confusion:


1- Put the phone on the charger.

2- Confirm that is charging looking the top icon battery and write a note about the % of the charge.

3- After you confirm that the phone is charging (right position, good connection), turn off the phone (power and volume up buttons pressing together.

4- Wait for around 1 hour.

5- Remove the phone from the charger and turn on the phone pressing the power button.

6- Check the % of battery to confirm the the value increased or decreased (in my case decreased).


Note: in this situation, if the phone auto-turn off because lack of batteries, I am afraid that I will not be able to turn it on again because I cannot charge it when the phone is off, and again, is not me, my wife and others I know they have the same phone, have the same problem, I hope that this helps to target the problem from Apple since the problem can reproduced easily.

Apr 5, 2024 7:08 AM in response to Bennymoo90

i found out my iphone 15 pro wasn't charging when i woke up this morning and it was dead after being plugged into the verizon fast charge brick all night. i tried switching the usb cable with the one for my computer, tried plugging directly into the computer to charge, nothing is working and the phone is dead but discoverable. how do i force a restart on a dead phone or is there another solution? thank you!

Apr 15, 2024 2:43 PM in response to VegasInMiami

Hi there! Having the same issue with my brand new iPhone 15. What happens if the iPhone won't stay on long enough for me to turn off the battery optimization ? Mine was charging just fine the first couple days I've had it. It even charged up very fast. But today is the 3rd or 4th day I've had it and it just died and I'm using power banks and different ones and different cords that all have power to them because I've tested them on other phones and devices. But it will only say "device is findable" at the bottom. And will only turn on eventually for maybe a second and die again before I can do anything at all with it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 Pro not charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.