iPhone screen green after iOS 17 Update

Hi I’m rahul I’m using iphone 13 and now update to ios 17 becomes face to green screen problem anyone suffering this issue?

so pls recommend the how can do resolve this problem ?



[Re-Titled by Moderator]


iPhone 13, iOS 17

Posted on Sep 22, 2023 3:34 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2023 9:48 AM

I had the same issue. Contact apple support team and submit your device to nearest authorised service centre and ask team for the cause of the issue. Convey the same to customer support and ask them to change the display free of cost.


Many user did the same and got it replaced free of cost.

https://discussions.apple.com/thread/255038647?answerId=259563051022#259563051022



45 replies
Question marked as Top-ranking reply

Oct 30, 2023 9:48 AM in response to chandan cc

I had the same issue. Contact apple support team and submit your device to nearest authorised service centre and ask team for the cause of the issue. Convey the same to customer support and ask them to change the display free of cost.


Many user did the same and got it replaced free of cost.

https://discussions.apple.com/thread/255038647?answerId=259563051022#259563051022



Apr 16, 2024 10:16 AM in response to Rahullllll

Hello everyone,


Aptronix service center replaced my screen free of cost.


Device: iPhone 13 Pro Max


I also faced the same issue (green lines) suddenly after an update on 05th April,2024. My phone is out of warranty. (Bought: Mar’22). I submitted the device at service center, they got an approval for free screen replacement after diagnostic report. Don’t open or repair at unauthorised stores. Great that Apple didn’t break the trust. But it’s sad that Apple didn’t start a free service programme yet.

Jan 2, 2024 6:46 PM in response to Rahullllll

My 13 pro max got a green/yellow screen when upgrading ios to 17.2.1.


Issue repro step,

1. Iphone default ios ver is 16.5.1. A reminder appears "iOS 17.2.1 Now Available" in settings.

2. Press install ios 17.2.1 from settings/general/software update.

3. See screen flash then turn to full yellow.

4. Press vol up/down + power to reboot the system.

5. System back to home screen.

6. Press install ios 17.2.1 again.

7. The screen had full green lines this time and could not recover even when I pressed vol up/down + power again.


This is a known issue,

There are already enough cases on the Internet/Apple community.

https://youtube.com/shorts/ZYKU5OnCkS0?si=zMJH7s-kO2b2szFq

Until now, There is no official release from Apple to solve this problem or warn users.

Apple support center & studioA recommendation is to pay about USD 420 to replace the screen even if they check my 13 pro max without any other problems.

(They couldn't support this issue without an official solution. Display fails, User pays for it,  Maintenance center replaces the new one then sends the failure display to the original factory. That's all)


**I shouldn't press the install button during the new year's holiday and Happy new year 2024!

Dec 28, 2023 3:30 AM in response to Rahullllll

3 days back i also faced the same issue with my iphone 13 pro max , i was using GPS and suddenly the screen turned to light green and never came back , my phone is out of warrenty but still apple changed my display because there was no physical damage , no water damage , never repaired outside market. Just go to icare planet and tell them the truth , dont go to Ample tech pvt ltd service center because they will charge 2k for diagnostics.

Feb 26, 2024 10:41 PM in response to Rahullllll

Hi Everyone,

Even i have faced the same issue of green screen in 13 Pro Max, and I was stressed.


I directly went to IPlanet Care, and they helped to resolve it without any charges.(Though my phone was out of warranty.)


I am sharing a screenshot below for reference.


Advice: Do not open your device in any other shop; otherwise, iPlanet will not be able to do it free.They will check if the phone is dropped or not and validate.

Oct 12, 2023 9:50 PM in response to Rahullllll

Hi, I have the same issue with 11 pro max. the moment iphone was updated with 17.0.2, face7id has been disabled. After few hours, green screen. And, by the night, the phone was dead, not turning on. Flashing with apple logo. Contacted apple service cnetre, not supporting. I am having 2 more iphones 11 pro, and afraid of updating the ios. Its another kind of business jimmik by apple. never expected. #bogus (15 years of apple user).

waiting for solution.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone screen green after iOS 17 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.