Apple Watch will not connect to iPhone 15

I disconnected my apple watch (AW) from my old phone, tried to connect it to my new one and it needs to be updated first. Tried reconnecting with my old phone, and my husband's, and it wont connect. Also tried updating from the AW but it prompts me to agree to the terms on my phone, which I can no longer connect to.

iPhone 6, iOS 11

Posted on Sep 22, 2023 8:10 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2023 1:02 PM

**Potential Solution**

I had same problem with 15 Pro and Watch 5 - I began when transferring to new phone, prompts kept appearing to connect watch, process began then froze and watched was bricked.

I experienced it all - can’t connect for 8 hours, tried hard reset, network reset etc. no joy.

I solved it by using old phone to fully unpair watch, reset and full reset/ wiping the watch.

Then doing the full off, on of both new phone and watch.

The watch app on the phone then recognised the watch as ‘new’. It proceeded to update OS on the watch. That took 2 hours! Failed. Then another hour. Watch still froze once, so needed to repeat the process. Then froze when setting up Apple Pay. Finally, It took a long time to pair and update - like 45 minutes. But eventually (after skipping Apple Pay during set-up) my old watch is back with all apps etc (despite setting up as new and despite a full reset)… thankfully.

So solution is basically a full hard reset, a bit of luck and most importantly, patience.

Side note: Pro 15 - amazing camera. Good battery and charge but awful setup experience. Overheating, passwords not transferring (work on old phone, iPad and Macbook but not new phone 🤷🏼‍♂️) and all-in-all around 7 hours to get set up.


Similar questions

67 replies

Nov 13, 2023 4:02 PM in response to ashlie293

I have iWatch 7 gps connected to iPhone 13pro and I had problems pairing it to iPhone 15pro (all updated to the latest versions) in the end after I tried all these steps, combo that worked for me:

  1. turn off BT on iWatch
  2. turn off BT on 15pro
  3. turn off BT on 13pro
  4. wait 5min
  5. turn on BT on iWatch
  6. turn on BT on 15pro
  7. open Watch app on 15pro and it found the watch right away
  8. finish on the iWatch


Oct 16, 2023 6:00 PM in response to ashlie293

I had to unpair my device a couple of times, turn the watch on and off a couple of times and then I chose to pair manually. When I tap on the footsteps on the watch face it then asked me to share data in the health app to see the step count. I did all this and I see 0 steps now but before was seeing three dashes. Hoping this fixed the issue although I’m doubtful.

Nov 26, 2023 8:30 AM in response to shendurance

Turning on / off watch / phone and continuing the pairing with update to the watch (10.1.1) worked for me as well. it took more than an hour but at least it finally worked. why, apple, are your products so difficult to sync. prior apple user who tried pixel and now back to apple and just seeing the lag in apple products…yikes, be better! iphone 15 pro max and apple watch 4.

Sep 25, 2023 6:29 AM in response to ashlie293

I’m having the same issue as well. I updated my watch to the 10.0.1 update, selected existing device since it’s not new and it’s telling me my phone isn’t compatible with the iWatch7. So I removed it from my old phone completely reset it did the update again and tried to set it up as a new watch. Now I’m stuck with a “bracelet” that has an Apple logo that tells me hello in multiple languages.

Sep 29, 2023 7:21 AM in response to Sjohnson1184

Same experience here. It will attempt to pair and even restore from my previous "backup", but always hangs up on the "Safety" screen on the iPhone 15 and then you have to try and start the process over again. Multiple attempts with every potential option I can think of, and still not able to pair my iWatch 7 to my new iPhone 15. Very frustrating...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch will not connect to iPhone 15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.