Unknown Part Unable to determine if your iPhone camera is a genuine Apple part.

giuliana231 wrote:

Same thing is happening to me and not only with the camera but battery and display too , the phone is NEW it has never been repaired.

If you are seeing that and you've never had anything replaced, it would indicate a hardware issue. You should contact Apple and have them run diagnostics.

Genius Bar Reservation and Apple Support Options - Apple

I can’t see the battery health and that’s important to know.

No, really it's not. Maximum capacity tells you nothing actionable. The only times you need to look at it are if your phone isn't running correctly or if you're near the end of your warranty. In your case, you already know there is a problem with your phone. And, if the phone is new, it's still under warranty.

After trying many recommended things, I tried the last suggestion TAKE OF THE CASE before hard resetting it. That fixed it. There is something about my case (which has magnetic charging capabilities) that is causing the issue, and I still need to remove the case and hard reset it periodically.

The function is not affetecd by this message (Genuine/Ingenuine Parts)

If you still need help, reset your Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next, tap Set up Face ID to set it up again.

If Face ID isn't working on your iPhone or iPad Pro

Parts and service history

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.

• You will see an Unknown Part  message if the camera installation is incomplete or if the camera:
• Was replaced with a nongenuine camera
• Was already used or installed in another iPhone
• Isn't functioning as expected

This message doesn't affect your ability to use your iPhone or access your camera.

Learn more about iPhone parts and service history.

If your iPhone's camera has been previously replaced, repaired, or serviced by an unauthorized service provider, it's worth noting that Apple may decline to provide service for your device. The decision to refuse service will depend on the specific components that were affected by the unauthorized service.

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

The phone detected a possible problem with the camera.

The only way to get that notice off of your phone would be to make an appointment at the Apple Store or take the phone to an authorized Apple Service shop.

You can find a list of authorized locations in your area using this link: Find Locations

So I posted on this thread before. I have been having all these same issues, no repairs were ever done nor is my phone broken yet I received the unknown part notification with limited usage on my camera. I took it to the Apple Store and the Genius Bar says my camera failed and MagSafe charging failed. They quoted me $499 to fix both, but the camera itself is $219 to swap out. Now of course I’m not going to be paying for something that isn’t broken. Definitely an Apple issue with either their hardware or software that needs to be fixed asap.

You too? 🙄 Read this entire thread for answers and troubleshooting. You need to read the entire message as it doesn’t necessarily mean it’s not an Apple part or intentional. It can mean 3 different things, one being a general hardware issue, which can happen with any hardware at anytime.

About genuine iPhone cameras - Apple Support

• Was replaced with a nongenuine camera
• Was already used or installed in another iPhone
• Isn't functioning as expected

Please read this entire thread for answers and troubleshooting. You need to read the entire message as it doesn’t necessarily mean it’s not an Apple part. It can mea3 different things, one being a general hardware issue.

About genuine iPhone cameras - Apple Support

• Was replaced with a nongenuine camera
• Was already used or installed in another iPhone
• Isn't functioning as expected

If you are seeing that and you've never had anything replaced, it would indicate a hardware issue. You should contact Apple and have them run diagnostics.

Genius Bar Reservation and Apple Support Options - Apple

sunsets546 wrote:

Stupid message just popped up on my 13 ProMax today - BEFORE I did ANY new updates. I was on iOS 15 when the message popped up so I did the updates and my camera issue isn’t resolved. Never had any issues and NEVER been repaired.

It means you have a hardware problem with your camera and it needs to be repaired.

what gives Apple?? Apparently it’s a WIDESPREAD issue.

1) Apple doesn't read here for feedback and 2) It's not.

B_ShRP wrote:

I am having the same issue after the most recent update. It came out of nowhere as I was taking pictures. I did a reset and then a full factory reset and the issue still exist. I've never had any repairs done as it's never had any issues whatsoever.

It means you have developed a hardware problem. You need to have your phone services.

Genius Bar Reservation and Apple Support Options - Apple

B_ShRP wrote:

I believe you’re right, but it shouldn’t be on my dime and unfortunately my closest apple repair is 100 miles out. Fingers crossed for another update to fix it, those odds are probably low.

Updates will not fix hardware problems. It sounds as if the recent update reset the warning, but when it finally finished all its background work, the warning reappeared.

Apple can run many diagnostics remotely. If your phone is under warranty and the cause of the issue is determined not to be the result of damage, it shouldn't cost you anything. If your phone is out of warranty, you will need to pay to have it fixed.

This happened to me as well and I saw someone suggested taking off their case that has the magnet on the back (for the magnetic charger). I took the case off and it immediately started working again

I had an appointment at Apple yesterday for this on my 13ProMax. The camera no longer communicates with the phone. There’s nothing that caused it just “something that happens either Day 1 or Day 1000”. It costs $200 to repair it. I’m opting to upgrade to a new phone. Goodluck everyone!

I have a 13 Pro Max.

I had the same message pop up this morning.

The only things I noticed were: my camera lagged / froze last night while taking a video; this morning, I went to take a picture, and the screen was blank, but if I flipped the picture around (to take a selfie), it was ok.

I am up to date with updates - iOS 17.3.1

I reser all settings, and I powered the phone off for 5 minutes. When I turned the phone back on, the notification was gone.

I know how late this reply is, but a very possible cause for the issue could’ve been from you dropping your phone or any sort of friction that could have knocked hardware out of place. For me, I only started receiving this notification (alongside issues with my .5 camera) after it had fallen down the stairs and directly hit the corner of my phone closest to my camera. Chances are, it’s simply out of place and needs to be realigned or replaced. So because of that, your phone isn’t recognizing it as it normally would