Asked to update password but keep getting verification failed
I know I’m entering correct password but keep getting verification failed. I see this has been an issue in the past, any ideas how to resolve?
iPhone 11, iOS 16
I know I’m entering correct password but keep getting verification failed. I see this has been an issue in the past, any ideas how to resolve?
iPhone 11, iOS 16
Hello JoeDoc,
Thank you for using Apple Support Communities. We want to make sure we're on the same page and understanding your issue correctly. It sounds like you're trying to use your Apple ID on your iPhone but you're getting promoted a verification error. If so, we'd like to assist by sharing some helpful steps you can try to troubleshoot this issue:
1.) Refresh things by restarting your iPhone: Restart your iPhone - Apple Support
2.) Connect to a different Wi-Fi network. If one isn't available, test your cellular network.
3.) Make sure you're not using a VPN: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support
4.) Check for a confirmation profile on your device that might be blocking the verification: Install or remove configuration profiles on iPhone - Apple Support
We hope these steps help you out. Thank you for using Apple Support Communities. Take care.
Thank you, all working now. It seems it may have had something to do with me being on holiday in Europe at the time as it is working perfectly now that I have returned to my usual network.
Hi JoeDoc,
That's great news! Thanks for letting the community know the issue was with the different network. This may help other users in the future.
Take care!
Asked to update password but keep getting verification failed