iPhone 15 Pro Max autofocus issue

I've been having weird autofocus issues with my 15 Pro Max - it just always gets the autofocus wrong. This has never happened on my 14 Pro, and the both of them have the same camera system and lens for the main camera, so I'm not sure what's going on.


Take a look at these comparison photos between my 14 Pro and my 15 PM (all photos were taken using the main camera, in HEIF Max, 48MP).



In this comparison image, I tapped on the phone case area at the back of the store to autofocus, but the image from the 14 Pro comes out a great deal sharper than the one from the 15 PM in that area.


However, the Airpods display (the lower red boxes in the original photos) is much sharper in the 15 PM image, which means the 15 PM was actually focused to around that area/plane instead of the phone case area in the back.


I've done the same test in a couple of different scenarios throughout my day, and the 15 PM always misses autofocus on faraway objects when I tap to focus, and instead has nearer objects appear in focus. I can confirm that the autofocus is doing something with the lens, since I can see the preview image moving in and out of focus whenever I tap a different part of the frame.


However, I can manually focus the lens on faraway objects.



In this comparison image, I tapped on the blue skull for autofocus. The skull in the 15 PM image looks softer than the 14 Pro image (and again, nearer objects appear sharp), but when I manually focus the 15 PM on the blue skull using ProCam, the 15 PM is capable of producing an image as sharp as the 14 Pro. So, the lens is capable of focusing on faraway objects, but the autofocus system just isn't driving the lens to focus on where I tap properly.


(I highly doubt that this is due to motion blur - I took multiple shots each time with each phone and the 14 Pro always looked much crisper, while the 15 PM always looked blurry in the tapped area)


Has anyone seen this before? Would this more likely be a hardware issue or a software issue?


Additional info: 15 PM is on iOS 17.0.2, 14 Pro is on iOS 17.0.1

iPhone 15 Pro Max

Posted on Sep 23, 2023 7:11 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2023 6:59 PM

Quick update for anyone who happens to come across this post: I got a replacement device and it does not have this issue. Seems like I just got unlucky with my original device.


Even after a full factory reset, the original device still had this issue, so it has nothing to do with setting up the phone from a backup or transferring data from an existing device. It’s likely just faulty hardware.

Similar questions

39 replies

Sep 23, 2023 10:48 AM in response to Cherken1020

Does your phone focus on far away objects? The phone not focusing on nearby objects might just be due to the main camera having a minimum focusing distance of 7.8”. That meaning that anything closer than 7.8” will never be in focus on the main camera. (I’m not sure if I’m misinterpreting what you’re saying)


The issue I’m facing is that the autofocus on my 15PM does drive the focus mechanism but is inaccurate - it doesn’t focus to where I tap, but to a focal plane nearer to the camera.

Oct 22, 2023 12:47 PM in response to FlamingSalad

Thanks for the update. This has been disappointing at best, sometimes infuriating, since the main reason we traded out 10’s was the supposedly superior camera. The auto focus constantly refocuses as well, but rarely settles on the area the should be in focus, instead focusing on the area around the intended focus, as you mentioned.

If the only solution is a new device and so many seem to have similar issues, this should be a bulletin to Apple’s geniuses so they can be of better assistance, especially since Apple is loath to admit it anything is wrong with their products. As it stands, I regret forking out well over $1200 for this frustrating device. I took better photos with my 10.

Nov 1, 2023 11:35 PM in response to FlamingSalad

I have to tell all of you that my entire family switched to Apple iPhones when a BOGO promotion was offered on the 12pro and 12 pro max over 2 years ago. I basically hated the camera and the way modes changed way to easy, causing me to be on video mode instead of photo or other settings. The macro never worked and I had to zoom in from a foot or two away to get a macro photo. My boys are hooked on their phones. We all had either a Google pixel or Samsung phone. I find that no matter what anyone says or states that Samsungs camera functions were much better. If not for having several other Apple items I’d switch back to Samsung. So in keeping with Apple I recently went to trade my 12pm in for the new 15pm. My son stopped me in my tracks. He has read about the overheating issues, but even more important, read that the software updates slowed down the processor. Sounds like issue upon issue is coming up and no recalls. Instead just software updates. Any of you out there finding the same information? I’m thinking the 16p or 16pm might be worth the wait but who knows…could be more issues. Sounds like Apple has the Pinto, Edsel, Corvair, Bronco, of phones being sold.

Nov 20, 2023 7:45 AM in response to roos84

Me too I do YouTube and I'm having so many problems with this iPhone that's supposed to have the best camera in the world!!!!! I'm having problems, focusing in on anything close up my app that scans barcodes for Dollar General will not focus in the barcodes are so zoomed out and tiny. There's definite flaws. I don't think I'll ever buy a newly released phone until they figure out the bugs ever again!

Nov 20, 2023 11:04 AM in response to sbeth85

Hey, I checked in the shop and all the models had the same thing so it wasn't a faulty phone sadly. I kept it.. It's very frustrating but I now know that when I go up close while filming I have to stop recording, let the camera switch over to the other lens and then start recording again.

Als there's a filter on the selfie camera that I can't get off - it's making everything smoother and looks really creepy! I make content about being real and happy in your skin and then my phone forces me to use a filter, very annoying! anyone know how to get rid of that??

Thanks

Jun 20, 2024 2:00 AM in response to neris289

I bought my phone 6 months ago outright through the Apple store. It was perfect until about 3 days ago. Not to mention I went to the Apple Store during Christmas and couldn’t even buy the phone there because they couldn’t figure out how to ring me out so that was a disappointment right off. I had to pay to have it shipped to me despite being there in person, and even holding the phone in my hand when they inform me that they would not be able to check me out because they couldn’t figure it out this was my first experience at any Apple Store Now,after all the drama to get it…. All of a sudden, my camera will not focus. I’ve gone through all the settings. My iOS is up-to-date. Never dropped it or had it outside of a case from day 1. I couldn’t even read a barcode at the store today, which is 100% why I bought this phone for resale. Is there a reason to spend $1000? Ummmm at this time my opinion is NO! Keeping in mind my last phone was the iPhone SE. I’m pretty upset right about now because this should not be happening

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 Pro Max autofocus issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.