Trying to transfer data from iPhone 8 to iPhone 11. All was going well until a software update commenced. Now the iPhone 11 is stuck on trying to download the update and can’t stop it or go back or power down. Any suggestions please.
iPhone 6, iOS 12
Hey Lambsy54,
If the update hasn't made any progress, you'll want to force restart to regain control: Force restart iPhone - Apple Support
With force restarting, you may need to restart the process of transferring your data. If the same thing happens, we recommend setting your new iPhone up as a new device first, then updating it. After updating it, you can restore it one more time to transfer your data. Here are guides to help, just in case:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support
Thanks for using Apple Support Communities.
Take care!
Hey Lambsy54,
If the update hasn't made any progress, you'll want to force restart to regain control: Force restart iPhone - Apple Support
With force restarting, you may need to restart the process of transferring your data. If the same thing happens, we recommend setting your new iPhone up as a new device first, then updating it. After updating it, you can restore it one more time to transfer your data. Here are guides to help, just in case:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support
Thanks for using Apple Support Communities.
Take care!
New iPhone 11 stuck on software update
