AirTag share problem! A successful share is gone after several hours....

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RobNL69 Author

Level 1

4 points

AirTag share problem! A successful share is gone after several hours....

Hi,

My wife and I are members of the same 'Apple family'.

I own an iPhone 14 Pro with iOS 17.0.1 and my wife owns an iPhone 13 with iOS 17.0.1.

If my wife shares her AirTag with me, I accept the share and the share is working fine!

If I share my four AirTags with my wife (one at a time), she accepts these shares and I can see that my AirTags are shared with her. She can also check my AirTags from that moment. So far so good!

But....several hours later my shared AirTags aren't shared anymore. My shares are gone. We both didn't do anything to undo these shares. I tried to share my AirTags several times (with iOS 17 & iOS 17.0.1) resulting in the same problem.

Whats happens? Can I fix this myself or does it require an Apple iOS update?

Please let me know what to do.

Thanks in advance for any reply!

Kind regards,

Rob

Posted on Sep 23, 2023 10:27 AM

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Answer 1

Best reply

RobNL69 Author

Level 1

4 points

Oct 2, 2023 9:48 AM in response to RobNL69

Hi,

Sharing an AirTag to the e-mail address (also Apple ID) seems the solution for my problem (so far!).

So, if you want to share an AirTag there are more share options after pressing on the + sign.

Regards,

Rob

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Answer 2

RobNL69 Author

Level 1

4 points

Sep 27, 2023 9:37 AM in response to RobNL69

Hi,

No, still not solved! Two days later the AirTag shares were gone again.

I constantly used the mobile telephone number of my wife for sharing the AirTags.

Now I tried her e-mail address (also her Apple ID).

I shall wait a few days to let you know what happens.

Regards,

Rob

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Answer 3

_Jono89_

Level 1

0 points

May 3, 2024 4:56 AM in response to RobNL69

I have the same issue. My wife shared her AirTags with me months ago and I can still see them. But when I share with my wife they always disappear from her phone after a short period of time (days). I have no idea why this is happening. Any ideas?

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Answer 4

RobNL69 Author

Level 1

4 points

May 8, 2024 12:04 AM in response to _Jono89_

Hi _Jono89_,

It's a strange problem. It doesn't seem like many users are affected by this.

I haven't read a good solution anywhere.

I have already tried this:

- log in and out of iCloud;

- shared with a telephone number or with an email address;

- shared with different iOS versions.

I don't know how to solve this. I always have the most recent iOS versions and firmwares installed.

If you solved this issue, please let me know!

Kind regards,

Rob

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Answer 5

_Jono89_

Level 1

0 points

May 8, 2024 4:08 AM in response to RobNL69

Hi Rob,

Unfortunately no, I haven’t solved it.

But I have a suspicion. Like most people, we have two emails associated with our apple account. Our personal email with a non-apple service (e.g. gmail or outlook), and the iCloud email.

When I try to share an AirTag with my wife, the only option that is initially “blue” in the sharing list is her iCloud email address. But when she accepts the request on her phone, it says “joining as [hotmail email]”. So suspicion is some sort of mismatch in the user details? We are the same as you though, we are both in the same “Apple Family” so perhaps that’s part of the issue?

I have just re-shared my 5 x airtags with my wife, so will see how long it lasts.

Jon

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Answer 6

game114

Level 1

8 points

May 8, 2024 7:34 PM in response to RobNL69

Me too. I can share itags with 2 family members. When I try and share with the other two, it says pending, they accept, it disappears like we never did it. Or it works for a minute or two then disappears. Super sad, have too much money into 5 phones and 8 AirTags to justify switching to something else

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Answer 7

RobNL69 Author

Level 1

4 points

Sep 25, 2023 11:52 AM in response to RobNL69

Hi,

I think this problem has been solved. I logged out the iCloud account on both iPhones and logged in again. The AirTags are still shared after 24 hours.

Regards,

Rob

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