Payment "Done" with checkmark, but no payment made

Paying with ApplePay, double tapped power button to confirm, "Done" shown at bottom of screen with a little checkmark, but no payment made, no transaction on credit card.


[Edited by Moderator]

Posted on Sep 23, 2023 10:50 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2023 3:57 AM

Ask the credit card company whether they approved the transaction or not. A merchant may have done a zero Dollar transaction and just verified the account and availability of funds. Apple Pay is just a secure conduit for data to travel between the merchant and the credit card servicer. Apple can’t approve or decline a transaction, can’t initiate transfer of funds, can’t cancel a transaction. Your answers are with your bank.

1 reply
Question marked as Top-ranking reply

Sep 24, 2023 3:57 AM in response to dougpy

Ask the credit card company whether they approved the transaction or not. A merchant may have done a zero Dollar transaction and just verified the account and availability of funds. Apple Pay is just a secure conduit for data to travel between the merchant and the credit card servicer. Apple can’t approve or decline a transaction, can’t initiate transfer of funds, can’t cancel a transaction. Your answers are with your bank.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Payment "Done" with checkmark, but no payment made

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.