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Face ID not working

Iam having problems with my Face ID. installed the latest Software version, 17.0.1. This is the message I got.

I installed/updated the software, version 17.0.1

That did not fix the problem. Is there anything else I can try?

iPhone 12

Posted on Sep 23, 2023 12:24 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2023 3:04 PM

There is no cost for diagnostics and evaluation. Once the issue is identified then the Appel Store will let you know of the cost of the repairs to be performed and will get your approval before taking further action.


Axel F.

12 replies

Sep 23, 2023 12:30 PM in response to carolandre22

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

Face ID not working

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