HomeKit secure video stopped recording after updating phone and HomePod to iOS 17

I have the same problem. All the sudden my video timelines have disappeared. No access to any recordings and no idea if it’s still recording!! Come on Apple!

I am having the same issue, I have 2 circle doorbells, 4 eufy indoor cameras, 2 ourdoor eufy cameras and all were recording perfectly fine until at least 10+days ago b/c I have 0 recordings on any of the cameras now. Rebooting all my hubs did not work. HomePods, apple TVs etc.

Same problem here. I replaced Wemo doorbell (secure video working fine) with Circleview doorbell yesterday. All efforts to enable secure video fruitless. Rebooted router, rebooted all 3 Home pods and Apple TV. Power cycled doorbell repeatedly. My other three secure video capable cameras work fine. Just newly added doorbell fails.

This happens on my iPhone multiple times every day. Two other iPhones in my household on the same network, signed into the same Home, do not have this problem. They are signed in on their own Apple ID.

Apple support had me reset network settings on my iPhone. This immediately fixes the problem temporarily. Go to Settings/General/Transfer or Reset iPhone/Reset/Reset Network Settings

John

Same here. I have two Logitech Circle View cameras and one ecobee smart camera. All three are set up as HomeKit Secure video cameras, with the location settings set to home=“stream” and away=“stream and allow recording.” I’m running iOS/iPadOS 17.4.1 andTV OS 17.4. Everything was working as it was supposed to until two days ago. None of the cameras now switch to “stream and allow recording” when my iPhone leaves my local network. I’ve restarted my network ((eero), and reset my home hub (Apple TV 4K, 128GB storage), and rebooted my iPhone (my Find My geolocator). None of that has helped. I’ve not talked to Apple yet, but I will when I can find the time. I don’t think anyone at Apple has gotten much feedback on this yet, but I hope they come up with a fix soon. Security cameras are essentially useless if they can’t be relied upon to record security breaches.

FWIW: I don’t know if this has any application beyond my own individual situation, but one of my two Logitech Circle View cameras developed a hardware failure just before this general HSV mode-switching problem began. When I finally figured out that it was really borked and replaced it with an ecobee smart camera, suddenly all the HSV cameras on my network began correctly switching to stream and record when I left home, and switching back to stream when I returned. Whether removing the bad camera solved the problem or Apple solved the problem at their end, and my experience was just a coincidence I don’t know, but if you’re still experiencing this problem, you might want to check that none of your cameras have a hardware issue.

Same. Three Logi Circle View cameras - I had them set to "record specific motion", but they seemed to be missing heaps - even when someone stole something large from our house!! So, I set to record any motion... they capture the occasional bug flying in front of them at night, but miss PEOPLE! Sometimes they capture a person arriving, but then the recording cuts out after a second... when there's clearly still a person coming even closer to the camera! They constantly drop off the network too. Apple HomeKit is RUBBISH and not even close to being a valuable home security system.

My issues is the opposite. My circle 2 will not stop recording

I just noticed this for my own setup last night and have been trying to come up with a fix. Power cycling the HomePods didn't fix it. Power cycling my router didn't fix it.

To fix. Go to recording options. Turn off then turn back on. Might have to do this every day. I am still monitoring if this is the case.

Did this ever get resolved? I have a similar issue now with none of my 5 Logitech Circle View Cameras showing recordings.