I just did a claim got a new iPhone and it isn’t charging

my phone was ran over my a car or lost. I got a new phone thru Apple care loss and theft but now when I charge my phone it doesn’t charge. It’s a 14 pro max btw

iPhone 14 Pro Max, iOS 17

Posted on Sep 23, 2023 8:09 PM

Reply
Question marked as Best reply

Posted on Sep 23, 2023 8:23 PM

irv12 Said:

"I just did a claim got a new iPhone and it isn’t charging: my phone was ran over my a car or lost. I got a new phone thru Apple care loss and theft but now when I charge my phone it doesn’t charge. It’s a 14 pro max btw"

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Troubleshooting iPhone Charge:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support


II. View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

  1. Go To: Settings
  2. Tap: Battery
  3. Tap: Battery Health
  4. View: [the percentage]
  5. Is it 80% or less?  If so, it is time for a new battery.


III. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


IV. A Few Apple Support Sites that May Help:







2 replies
Question marked as Best reply

Sep 23, 2023 8:23 PM in response to irv12

irv12 Said:

"I just did a claim got a new iPhone and it isn’t charging: my phone was ran over my a car or lost. I got a new phone thru Apple care loss and theft but now when I charge my phone it doesn’t charge. It’s a 14 pro max btw"

-------


Troubleshooting iPhone Charge:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support


II. View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

  1. Go To: Settings
  2. Tap: Battery
  3. Tap: Battery Health
  4. View: [the percentage]
  5. Is it 80% or less?  If so, it is time for a new battery.


III. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


IV. A Few Apple Support Sites that May Help:







I just did a claim got a new iPhone and it isn’t charging

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