You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: namitas26
namitas26 Author
User level: Level 1
5 points

New IPhone 14 : Defective phone?

I purchased a new IPhone 14 in Dec and realised soon enough in Jan that it has charging issues (5 hours for full charge). I took it to the Apple service Center and they basically only updated my phone to ios16 a few days later the charging issue started again. Despite of several attempts to reach out to Apple Service team the issue remains unresolved and now my phone does not charge over 45% at all. Anybody else faced such an issue with their iPhone 14? I am starting to believe I was given a defective phone. How can I resolve my issue effectively?

iPhone 14, iOS 16

Posted on Mar 10, 2023 11:47 AM

Reply

Similar questions

2 replies
User profile for user: WheelieNick
WheelieNick
User level: Level 8
42,019 points

Mar 10, 2023 2:45 PM in response to namitas26

First: see if optimized charging is on. You might want to turn that off to see if the problem persists


Settings > Battery > Battery Health & Charging and turn off Optimized Battery Charging.


Make sure to turn it on afterwards, it is an important feature to save battery health!


If this is not working, please force restart your iPhone to see if the problem persists

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.



Reply

New IPhone 14 : Defective phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up