Imageformula R10 M1/M2 problem

Question

papa157 Author

Level 1

12 points

Imageformula R10 M1/M2 problem

Purchased MacBook Air M2 a week ago, my Image Formula R10 scanner worked

well with Intel based MB Pro BUT CAN NOT be used with this new MBA as

no [M*] driver is present in R10's firmware. Discussion with Canon

Service verified that current One Touch software/driver is not

compatible with M1 or M2 chips. As R10 is a stand alone scanner, all

software and drivers are FIRMWARE and last Canon upgrade download of

12/9/22 did not address the M1, M2 problem. Canon service has no idea

when software engineers will release a R10 firmware update to solve

issue.

MacBook Air, macOS 13.5

Posted on Sep 24, 2023 10:33 AM

Reply

Answer 1

Top-ranking reply

Luis Sequeira1

Level 9

72,816 points

Sep 26, 2023 12:22 AM in response to papa157

It is clear that the Canon software is not working, but that does not necessarily mean that your scanner won’t.

1) Try scanning using built-in applications Preview or Image Capture: File->Import from (scannername)

2) Did you try VueScan, as Old Toad suggested? In my experience it has the widest support for scanner models. Also, it has been around for many years.

Reply

Answer 2

Old Toad

Level 10

215,016 points

Sep 24, 2023 11:29 AM in response to papa157

See if the demo version of VueScan will work. If it works you can do a one time purchase (updates are only for new scanners under the subscription version).

Reply

Answer 3

papa157 Author

Level 1

12 points

Sep 25, 2023 11:09 PM in response to Old Toad

Canon Tech support advises that there Is no current Canon M1/M2 driver available for firmware upload to the imageformula R10 scanner. OS Ventura will open the CaptureOnTouch program but cannot scan due to incompatible canon driver to access full functionally of M1/M2 chips. [that's what I was told].

Reply

Answer 4

papa157 Author

Level 1

12 points

Sep 26, 2023 9:13 AM in response to Luis Sequeira1

You are correct,

The Macbook Air M2 running OS Ventura [Rosetta is in OS] opens the Canon CaptureOnTouch software [screenshot] and the failure is with the Canon R10 driver program that has not been updated to connect with M1/M2 Apple chips. I've learned the R10 is a "stand alone scanner", only works with onboard firmware, scanner works fine on my Windows PC. . Thanks for you reply.

Reply

Answer 5

Sep 26, 2023 9:17 AM in response to papa157

Did you try the options suggested?

Reply

Answer 6

papa157 Author

Level 1

12 points

Sep 26, 2023 9:31 AM in response to Luis Sequeira1

Good suggestions followed, problem remains that Canon has not written a M1/M2 Driver program.

Thanks for your replies,

Reply

Imageformula R10 M1/M2 problem

Similar questions