Canon R10 Scanner will not start up on my MacBook Air M2 [no driver present]

Had same problem until yesterday Mar 1, 2024 Canon download, R10 now working

fine on Macbook Air/M2 running Somona 14.3.1.

Steps, download and Install R10_FIrmware_Updater_Mac_V1.2.21.210.dwg [will

take 20 - 30 min to upload to R10]

Once installed make certain that under System Settings folders;

General, Login items show Touch

Privacy & Security, that One touch capture app has Full DIsk Access

under:

Files and Folders

Full Disk Assess

Automation [terminal]

App Management

Restart Mac when when R10 is connect, One Touch app loads and one touch app

can be run, scanning as normal

On good thing is CaptureOnTouch app runs on OS Ventura 13, it is just a Canon Driver software problem.

HI, thanks for info, and found.

Rosetta is automatically applied by Ventura OS when an Intel based application is opened. In my case, the MacBook Air M2 Ventura OS connects via USB to the R10 [verified by viewing OS system report], the CaptureOntouch app opens properly. However, when scan button is pressed ERROR Message comes on screen "cannot use driver". Proper drivers the Canon tech states are onboard the R10 firmware and no M1/M2 update has been developed by Canon engineers to date.

The R10 works fine on my Windows 10 PC, a good alternative.

While waiting, perhaps someone could kick Canon executives to move a tad faster with compatible drivers, online posts record a few Canon printers with same problem. Again thanks for replies, have a great day.

Took your advice emailed,

Canon VP Admin Liebman with CC to Canon CEO/President Ogawa.

Thanks again,

[Edited by Moderator]