External USB-C Monitor stopped working in macOS Sonoma

I've been using my LG Ergo 32un880 on my M2 MacBook Pro since the start and never had any problems. Now, in macOS Sonoma the Display completely stopped working in terms of is not being recognised at all anymore. Someone having the same issues or any solution?

MacBook Pro 15″, macOS 10.15

Posted on Sep 25, 2023 1:49 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2023 6:50 AM

I had the same problem with my M2 Pro and LG HDR 4K after upgrading to Sonoma 14.2. Spoke to LG Support. They had me do a hard reset of the monitor - unplug the monitor, hold down the power button on monitor for 10 sec while unplugged, then plug monitor back in...and it worked!

41 replies

Jun 5, 2024 10:42 AM in response to yoselm

I got the same, m2 with sonoma 14.4.1 on msi monitor

1 usb-c port closest to power socket stops sending signal randomly,


yes, restart fixes that annoying issue


BUT I noticed that flipping usb-C plug over 180° and connecting again makes this port work again, yes I know its symmetrical, which even more stupid why it fixes the issue.


PS works with old macbook 61W USB-C power adapter, which I still use for all laptops that have usb-c port, having separate charger for each device is just too much.


Dec 16, 2023 1:34 AM in response to Grant Bennet-Alder

I made a small diagram of my setting which worked flawlessly before the update. The KVM switch (3 inputs: DP,DP,USB-C) has an own power supply, my monitor a resolution of 3440x1440. After the update the MacBook Air is not detecting/activating the external display for some reason anymore. My current USB-C cable from the MacBook Air is around 2 m length. Do you think a shorter one could be the solution?


Sep 26, 2023 9:58 AM in response to yoselm

<<. Now I have to restrict my space because the cable can only be 1m? >>


The data rate used by a high-end, Hi-DPI, hi-color display is THE most intensive data stream produced in your Mac. It is Faster and more unrelenting that the data read from disk. The data rates are approaching the physical limits of switching speeds of electronic devices, so cable-lengths are limited.


if you reduce those requirements, such as by reducing the resolution of your display, you can use a longer cable.

Sep 25, 2023 7:39 AM in response to yoselm

LG Ergo 32un880 appears to be a "4K" display with

USB-C and

HDMI inputs.


HDMI is bandwidth-limited and trouble-prone at high resolutions.

to use an HDMI cable at that resolution on a modern Mac requires:

HDMI cables you want for HDMI-only Displays (higher resolutions than 720p TV sets) are marked as Certified with an anti-counterfeiting tag and are labeled:


"Premium High Speed HDMI cable" or that + "with Ethernet" --OR--

"Ultra High Speed HDMI cable" or that + "48G"


Cables with No Certification tags are good for your standard 720p TV set, and not much more.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

External USB-C Monitor stopped working in macOS Sonoma

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.