iPhone 15 Prox Max USB-C to HDMI Issue

Well, apple apparently can’t get my phone number right so no response so far, reached out asking for callback at correct number and have received crickets in response, horrible customer service to this point.

Does Apple make a USB c to hdmi adapter? For example hooking your phone up to a tv?

I have FireWire to hdmi cable I used to use with my old iPhone that worked well. I know they have a couple 3rd party adapters. But I want to get the apple brand adapter if one exists.

i know apple brand one works better when it comes to FireWire to hdmi.

let me know if you know anything regarding this.

thank

I also tried the “low power mode” someone else suggested no luck and I even tried the exact same hdmi cord from to the other tv just for fun. No luck!!! But that cable and hdmi dock works on the older tv. It must be something with the newer TVs and mine isn’t even that new at least 6-8 years old. But the TV it does work on is a Sony plasma about 15 years old.

It's Jan 8, 2023 and I am on version 17.2.1. I use a USBC to HMDI out on my Iphone 15 promax. When I initially got the bought phone, there was no letterboxing and instead it was playing properly on the external display using Youtube, Amazon Prime Video, and Netflix. However within the last week, YouTube and Amazon Prime Video both have the letterboxing issue while Netflix does not. Thus, Netflix continues to work properly and the other apps do not display full screen on the external display. I have spoken with Apple Tech Support and this issue is being escalated to engineering and I hope to have a resolution soon. If anyone knows how to solve this otherwise, please let me know.

It's also worth nothing, I used a Lightening to HDMI Out for years with my Iphone 11 ProMax with no letterboxing and always playing on the proper resolution of the external display. This has to be something with the handshake between the USBC, and the iphone software.

Oh my god.. i’m having the same issue… been searching for solution for days… can’t believe this happen to the latest flagship phone …. Hope to get some genuinie support from Apple… the same cable works on my friend’s old android phone but not my 15 promax… what a shame….

Apple support came back and said they are aware of the issue. I can tell you Disney+ and Netflix work as expected , my main issue is YouTube and Amazon Prime video. Also the letterboxing is happening when playing video in any web-browser (safari, brave; chrome etc). I would encourage anyone reading this to call apple and raise the issue of LETTERBOXING ON EXTERNAL DISPLAY WHEN AIRPLAY VIA USB-C on IPhone 15. I can tell you , AirPlay over lightning cable NEVER had this issue with any application or browser

I’m having the exact same issue! Please let me know how this goes for you.

thanks

I also just unpacked my iPhone 15 Pro just to be disappointed when realizing nothing gets displayed on my Samsung TV when using a direct usb-c to hdmi cable.

My iPhone 15 pro max not working iOS 17.2.1 my iPad Pro has no problems with the connection. Taking the phone out of the case did not help as with another persons iPhone 15 pro max.