Apple Silicone 15 Pro case doe not fit iPhone 15

I received my new case from Apple this morning and I followed the diagram to put the phone into the case and I can’t get the iPhone to lie completely and the buttons on the case don’t work. Any ideas?

iPhone 15, iOS 17

Posted on Sep 26, 2023 8:34 AM

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Question marked as Top-ranking reply

Posted on Oct 3, 2023 12:29 PM

Hi WeeYin01,


Thanks for posting in Apple Support Communities! We suggest ensuring the case is designed for the iPhone model you have. If you need to return or exchange it, you can do so within 14 days. Find more on the return/exchange policy here: Returns & Refunds - Shopping Help - Apple


Cheers!

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Apple Silicone 15 Pro case doe not fit iPhone 15

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