How to fix refresh rate Issues on Dell monitors after Sonoma update

I just upgraded to Sonoma and my external 4K Dell monitor is no longer refreshing at 60hz. My 14" M1 Pro will not detect 60hz refresh rate. Before I upgraded the OS everything worked fine. I have an LG UltraFine next to my Dell and it is working fine. I have switched cords, tried a display port, EVERYTHING. The only way it detects 60hz is if I plug it directly into my Mac instead of from my USBC hub. It is the weirdest thing. Does anyone have any idea what the issue could be??


[Re-Titled by Moderator]

MacBook Pro 13″, macOS 12.6

Posted on Sep 26, 2023 9:17 PM

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Posted on Dec 18, 2023 3:44 PM

I have just 'downgraded' my OS back to Ventura and everything works normally now. Ngl, I think I spent too much time troubleshooting this issue and even Apple Store Techs are not aware of it. I will soon contact the online support and get a Tier 2 Data Capture and see what actually happened.


To get OS Ventura back, you have to back up everything using Time Machine.

Erase your mac.

Restore your mac to its original OS (Say mine is Macbook 2019, so it will get back to Catalina)

Download Ventura on App Store.

Install it Ventura, restore all your files.

Violà :)

108 replies

Jan 21, 2024 1:43 AM in response to Drews_OS

I found a solution. This has worked on my 2018 iMac.

  1. Unplugged external monitor and re-booted machine
  2. Plugged Monitor in
  3. System Settings>Displays>Desktop & Dock> Scroll down to Mission Control. I clicked on various combinations of these options and found switching ON both 'Automatically rearrange Spaces based on most recent use' AND 'Displays have separate Spaces'


These worked for me - Good luck

Feb 1, 2024 2:29 AM in response to Drews_OS

Same issue. Upgraded to Sonoma and had a hard time getting two monitors to work. I had to go through my 5 docking stations (Yes, I have 5) from testing on Mac M1. Only 1 worked if I connect one monitor to DisplayPort, one to HDMI and set the DisplayLink software to enable experimental 3008 x 2560. If you don't enable the experimental option in DisplayLink it won't work. So try connecting one monitor to HDMI and one to DisplayPort. You may need to try a couple different docking stations which I know is crazy. All my docking stations worked on Ventura no problem and after the upgrade, major problems.


It looks like the display kernel was rewritten because when you boot, the external monitor does show the boot screen and what is happening at boot which is awesome. Ventura could not do this and I always had to open the laptop to login and let the DisplayLink drivers load.


I think this is heading in the right direction and they just need to work out the issues. A driver rewrite is always tough but it needed to be done to be able to see the boot information on the external monitor. I am sure they will fix it but it is frustrating for the time being.


It happened at the worst time for me too because my PC laptop crashed and I needed the Mac while my PC was being repaired (the Mac is my backup and travel machine) and I could not get the displays to work and I absolutely need two monitors as I program and do system admin work.


Don't go too crazy with trying to get your monitors working until they fix it.


[Edited by Moderator]

Nov 30, 2023 12:11 PM in response to br-NH

I wish people would stop posting these non-compliant cable solutions when clearly there is a persistent output issue with 14.0 - 14.1.1


Those of us with Apple branded or known compliant displays like the LG Ultrafine that were sold through the Apple Store have experienced the same wake, detection, resolution, and framerate issues as display users that weren’t sprinkled with magic approval dust.



Jan 11, 2024 10:09 AM in response to Drews_OS

This happen to me when I upgraded to Ventura. I am connecting two identical LG 27UD58 (Max 3840 X 2160). One monitor cable connected to a HUB and the other monitor cable to the MacMini. I am using:


    1. HDMI-to-DP and
    2. USB-C-to-HDMI
    3. (and tried USBC-to-DP).


I did notice improved results connecting both monitors to the MacMini USB-C ports vs. one on the CalDigit Hub, but it was not consistent for months and then started working consistently with automatic updates enabled. Interestly enough with the latest Ventura update one of the monitors goes into night mode (reduced blue light) during the daytime and I do not see any settings that would warrant this.


Is anyone having trouble with the LG UltraFine line of monitors, like these model numbers:


27MD5KA-B, 27MD5KA, 27UN850-W, 27UL500-W, 27UK500-B, 27MD5KL-B, 27UP650-W, 27UL850-W, 27UP80B-W, 27UK580-B, 27UP650-W, 27EP950, 27UL650-W, 27UP850-W, 27UP600-W,

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How to fix refresh rate Issues on Dell monitors after Sonoma update

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