How to fix refresh rate Issues on Dell monitors after Sonoma update

I just upgraded to Sonoma and my external 4K Dell monitor is no longer refreshing at 60hz. My 14" M1 Pro will not detect 60hz refresh rate. Before I upgraded the OS everything worked fine. I have an LG UltraFine next to my Dell and it is working fine. I have switched cords, tried a display port, EVERYTHING. The only way it detects 60hz is if I plug it directly into my Mac instead of from my USBC hub. It is the weirdest thing. Does anyone have any idea what the issue could be??


[Re-Titled by Moderator]

MacBook Pro 13″, macOS 12.6

Posted on Sep 26, 2023 9:17 PM

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Posted on Dec 18, 2023 3:44 PM

I have just 'downgraded' my OS back to Ventura and everything works normally now. Ngl, I think I spent too much time troubleshooting this issue and even Apple Store Techs are not aware of it. I will soon contact the online support and get a Tier 2 Data Capture and see what actually happened.


To get OS Ventura back, you have to back up everything using Time Machine.

Erase your mac.

Restore your mac to its original OS (Say mine is Macbook 2019, so it will get back to Catalina)

Download Ventura on App Store.

Install it Ventura, restore all your files.

Violà :)

108 replies

Oct 9, 2023 1:08 AM in response to Drews_OS

Same here.

My MacBook Pro with


Processor: 2,6 GHz 6-Core Intel Core i7

Graphics: Intel UHD Graphics 630 1536 MB


is unable to connect to the thunderbolt Display after the upgrade to Sonoma (14.0).


I can connect, but after a few seconds the display goes black. I tried restart with Option+Command+P+R key until 2 times restart sound (resetting NVRAM/PRAM), unplugging the power from the display and waiting 10 seconds. Nothing works.

Oct 31, 2023 9:01 AM in response to Drews_OS

I have an adaptor Hper that has two HDMI ports and before I installed Sonoma 14.1 in displays I could see my two external monitors and my mac pro 13in M1 2020 - the adaptor has a thunderbolt and plugs into one on the computer. After update and installation of Sonoma...on or in the displays I only see one monitor and my macbook...I have tried unplugging power and cords and sleep mode...etc...nothing changes...one screen is black and the other works....how can I fix this?



Oct 31, 2023 9:42 AM in response to erikbock

Yes same. Not a webcam here but an external hard drive… it won’t mount or dismounts or randomly ejects improperly the time since Sonoma 14.0 update. So frustrating I was fearing it would eventually cause the drive to go bad.

BUT…. Notes in Sonoma 14.1 say it fixes that issue. And so far a few days in after updating I think, it’s not ejected once. Crossing my fingers...

Oct 31, 2023 10:26 AM in response to residualenvy

Wish I could same the same about my M2 Air, I upgraded from Ventura to Sonoma on my M2 Air and have had this problem ever since. Mater fact I discovered today that 14.1 has actually taken a step backwards. Not only does my monitor not work when I reboot but the webcam that is connected to the USB-A port on the monitor is no longer recognized at all. Nothing I do brings that back.



Nov 16, 2023 2:46 PM in response to Drews_OS

2020 27” iMac and Apple 27” Thunderbolt Display


Wow. 14.1.1 just regressed. 🤦🏻‍♂️


14.0 was terrible. Apple Thunderbolt monitor would disconnect and my external hard drive would eject improperly daily.


14.1 both worked well. Did not happen at all. Monitor and Externals stayed connected


14.1.1 monitor and externals disconnecting randomly again.


awesome Apple. Great job, I’ve literally been using Mac since 2008. Leopard then Snow leopard and every major OS since I’ve updated instantly and really been seamless. UNTIL Sonoma.

What an absolute sh!+ sh0w

Nov 22, 2023 4:05 PM in response to Drews_OS

I've been running Mojave for 5yrs now, I use a Diamond DS3900PD external Triple display docking station with two LG displays. A third LG display is connected directly to my 2.7 MBP i7 . Yesterday I did a clean install to Sonoma and I am now experiencing display issues.


The display connected directly to my MBP works fine. The 2nd Display connected to the 4k HDMI port on the Diamond DS3900PD also works fine. Now the display connected to the 2k HDMI port on the Diamond DS3900PD stopped working. frustrating to say the least

Nov 30, 2023 3:42 PM in response to somebrains

Right I don’t get it. It’s clearly not a cable issue…. especially for me when my “APPLE THUNDERBOLT display” Thunderbolt cable literally cannot be removed from the display or replaced - it’s attached to the inside of the display by Apple. 😂


it’s just unbelievable it’s been this long and still no fix. This is a major issue and causing lots of issues for many home offices like mine.


27” iMac (2020)

27” Apple Thunderbolt Display


wish it would “just work” like it did for the past 4 years 🤷🏻‍♂️



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How to fix refresh rate Issues on Dell monitors after Sonoma update

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