How to fix refresh rate Issues on Dell monitors after Sonoma update

I just upgraded to Sonoma and my external 4K Dell monitor is no longer refreshing at 60hz. My 14" M1 Pro will not detect 60hz refresh rate. Before I upgraded the OS everything worked fine. I have an LG UltraFine next to my Dell and it is working fine. I have switched cords, tried a display port, EVERYTHING. The only way it detects 60hz is if I plug it directly into my Mac instead of from my USBC hub. It is the weirdest thing. Does anyone have any idea what the issue could be??


[Re-Titled by Moderator]

MacBook Pro 13″, macOS 12.6

Posted on Sep 26, 2023 9:17 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 18, 2023 3:44 PM

I have just 'downgraded' my OS back to Ventura and everything works normally now. Ngl, I think I spent too much time troubleshooting this issue and even Apple Store Techs are not aware of it. I will soon contact the online support and get a Tier 2 Data Capture and see what actually happened.


To get OS Ventura back, you have to back up everything using Time Machine.

Erase your mac.

Restore your mac to its original OS (Say mine is Macbook 2019, so it will get back to Catalina)

Download Ventura on App Store.

Install it Ventura, restore all your files.

Violà :)

108 replies

Dec 13, 2023 8:47 AM in response to Drews_OS

I'm not a techie so may be missing something.

I've been running a 2020 MacBook Air with a 4K BENQ monitor and it's worked just fine.

I've just bought a 2023 MacBook Pro 14" m3

On first boot I got an instruction to update the OS - not realising it was going to load Sonoma.

I'm therefore unsure if it's Sonoma creating my issues or the MacBook Pro.

On connecting the new MacBook Pro to the BENQ I get some weird results.

The background wallpaper is the only thing displayed on the BENQ - not the contents/folders etc showing on the laptop screen?


Dec 16, 2023 8:09 AM in response to FrancoEs

Two Thunderbolt displays here with a 13-inch, 2020, Four Thunderbolt 3 port. 14.2 made it even worse. One display just keeps cutting out for no reason. complete nightmare while on a Zoom call. I have peripherals like an audio interface and mic connected to the monitors, and it all worked flawlessly until upgrading to Sonoma. Feeling like Apple is trying to force us to buy their newest monitors, but shelling out over $2K for two monitors just isn't in the budget. To say that I'm angry with Apple would be an understatement.

Jan 2, 2024 1:26 PM in response to iturn2

Over 3 months since Sonoma release, its mind boggling to me that every day I sit down at my office and move my mouse, I sit and wait to see if BOTH monitors turn on, or if I have to reboot my iMac again to get my Thunderbolt Display to be recognized... Apple to Apple product - first time since probably 2008 I can remember it doesn't "just work"...




Jan 8, 2024 3:59 AM in response to Drews_OS

Same issue here: 4k Dell on a CalDigit TS3 Plus. Worked flawlessly at 4k 60Hz over several OS releases and on different Intel MacBooks (Pro) and now with a 16" M3 Max and Sonoma i'm stuck at 30Hz ...

Setup has not change for at least 4 years. MBP -> Thunderbolt 3 -> CalDigit TS3+ -> DisplayPort 1.2 -> Dell


What's the point of a "Pro" Model with all the custom Apple Silicon at substantial expenses if one of the basic functions of Thunderbolt (daisy chaining with external displays) gets borked after working for years.


Apple, get this sorted!

Jan 11, 2024 5:32 AM in response to Drews_OS

I have just upgraded to Sonoma 14.2.1 and instantly have the same problem.

MacBook Pro (Intel Core i9).

I have two external monitors, both using HDMI-USBC connectors. All worked flawlessly before the upgrade, and now only the older monitor. My 32" Iiyama 4K is blank. This is my principal monitor for design work. I can;t function without it.


APPLE - Please sort this.

Jan 13, 2024 8:41 AM in response to drisdegen

I had a problem with external drives, I did a clean installation of the Sonoma system and now the 2 Thunderbold ports have stopped working. The system test shows that everything is OK with the equipment. only when you roll back to the Monterey version does it work. The computer has a life of its own! It seems to me that Sonoma cuts off the power to the thunderbold ports.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to fix refresh rate Issues on Dell monitors after Sonoma update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.